Intake Specialist

BELTWAY COMPANIES•Halethorpe, MD

20d•$18 - $20

About The Position

Beltway Companies is searching for a Full-Time Intake Specialist to join our team! Pay Range of $18 - $20 per hour based on experience Benefits: - Health, Dental and Vision Insurance offered after 60 days employment - Company Match 401k after 6 months employment - Immediate PTO Benefits- Paid Certifications - Supplied uniforms and PPE equipment Beltway Companies is the Largest Heavy-Duty Truck Dealership in the Mid-Atlantic. As the first step in our Service Departments, our Intake Specialists play a pivotal role in our Service Department, ensuring timely vehicle check-ins and communication between our customers and internal teams. Your dedication will directly impact our customers' satisfaction and our internal dealership's success. Our Intake Specialists also have the opportunity to thrive in a supportive environment that values your contributions and growth. Come be a part of our dynamic team and help us continue to set the standard for excellence in the industry! POSITION OVERVIEW: Greet customers promptly, gather vehicle and customer info for repairs and invoicing Generate health reports upon vehicle arrivals for immediate insight into reported vehicle issues Accurately document vehicle issues, concerns, and maintenance needs Maintain customer relationships through a continuous positive attitude and attentiveness daily Assist with answering telephone calls when necessary Work closely with Accounting personnel regarding customer account changes, customer credits, and clearing the sublet accounts when necessary Maintain and file all necessary documentation required by the Service Department Other duties as assigned

Requirements

A valid driver's license is required for this position
Team player with a strong sense of commitment to the customer and service team
Self motivated and have good written and verbal communication skills
Sensitive to customer needs and a good listener
Ability to conduct his/her-self in a professional manner

Responsibilities

Greet customers promptly, gather vehicle and customer info for repairs and invoicing
Generate health reports upon vehicle arrivals for immediate insight into reported vehicle issues
Accurately document vehicle issues, concerns, and maintenance needs
Maintain customer relationships through a continuous positive attitude and attentiveness daily
Assist with answering telephone calls when necessary
Work closely with Accounting personnel regarding customer account changes, customer credits, and clearing the sublet accounts when necessary
Maintain and file all necessary documentation required by the Service Department
Other duties as assigned