Intake Specialist

Elite Home Health Care • New York, NY

1d • Onsite

About The Position

Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. Elite hires qualified nurses, home health aides, and caregivers who are licensed, insured, and cleared with extensive background screening, and are known for their warmth, attentiveness, and reliability. The main goal is to deliver compassionate, professional, and integrity-centered care to clients within the community. As a Healthcare Intake Specialist, you will help clients navigate the process of obtaining home care services. This role requires you to be organized, detail-oriented, and passionate about assisting individuals in need.

Requirements

• Minimum of 1 year of experience in home care intake or enrollment processes.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
• Highly organized, detail-oriented, and capable of managing multiple tasks efficiently.
• Proficiency in Microsoft Office applications and experience with HHA Exchange software.
• Understanding of home care services, insurance verification processes, and enrollment procedures.

Responsibilities

• Guide clients through the process of obtaining home care services, offering assistance and support every step of the way.
• Verify clients' insurance coverage and eligibility for home care services, ensuring accurate billing and reimbursement.
• Answer incoming calls from clients, caregivers, and healthcare professionals, addressing inquiries and providing information about available services.
• Conduct comprehensive initial assessments to evaluate clients' healthcare needs and determine the appropriate level of care required.
• Collaborate with marketing representatives to stay informed of updates and changes, providing quick and relevant information to clients and stakeholders.
• Assist clients in accessing Certified Home Health Agency (CHHA), Managed Long-Term Care (MLTC), Consumer Directed Personal Assistance Program (CDPAP), and Personal Care Aide (PCA) services.
• Educate clients on the eligibility criteria for home care services, explaining their options and helping them make informed decisions about their care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed