Intake Specialist (Care Team)

Rescue Mission•Roanoke, VA

2d•$15 - $15

About The Position

Since 1948, The Rescue Mission of Roanoke has been on the mission of “ Helping Hurting People in Jesus’ Name .” The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need. We are a non-profit, faith based, equal opportunity employer. The Intake Specialist s erves as the initial point of contact with guests seeking overnight stay in the emergency shelters. Responsible for completing the intake process while providing accurate, thorough, and timely documentation. Collaborates with care team and shelter team as appropriate. The Rescue Mission of Roanoke is a drug-free and tobacco-free workplace. We look forward to reviewing your qualifications! Since 1948, the Rescue Mission has continued a tradition of comprehensive care to those in crisis in our community. The homeless, the hungry, the chemically addicted, the impoverished and the hopeless have all found a warm welcome at the Rescue Mission. Men, women and children have found a safe place and compassionate friends in their darkest moments. The Rescue Mission is open 24 hours/day and 365 days/year and provides food, clothing, shelter, an on-site clinic, Recovery Program, case management, and aftercare services. All people in crisis are served regardless of race, gender, creed, age, or ethnicity. In addition, the Rescue Mission operates a Donation and Recycling Center, 2 nd Helpings – Gallery and Shop, Thrift 460, and has an online store presence. All proceeds from sales benefit the programs of the Rescue Mission. With the mission statement “helping hurting people in Jesus’ name,” the Rescue Mission of Roanoke nourishes the mind, body, and spirit, through dedicated staff and volunteers that extend the compassion of Christ to our neighbors in need.

Requirements

Possess a sincere love of Christ and maintain a Christian Walk that is evident of that love.
Individuals must be willing to adhere to The Rescue Mission of Roanoke’s Statement of Faith & Code of Ethics.
Demonstrates a genuine interest in the safety and well-being of our guests and team members.
Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.
Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.
Ambitious to exceed expectations.
Professional, friendly, and pleasant customer focused skillset
Basic keyboarding skills to include Microsoft Office and database experience helpful
Ability to work nights and weekends as scheduled

Responsibilities

Maintain professional, friendly and C.H.R.I.S.T. values while performing demanding tasks and during interactions with guests, team members and the community
Serve as point of contact for guest assessment and intake process to include proper documentation and communication to appropriate team member(s)/supervisors
Facilitate Coordinated Intake (Mission Tracker, Clarity, release of information, etc.)
Active engagement with volunteers and interns; train and assist
Provide support to Shelter teams; includes dining room and chapel supervision as available
Attend company meetings as required
All team members may be asked to complete other duties as assigned by the leadership/management with an expectation to complete these assignments as requested.