Intake Specialist

Altman Nussbaum Shunnarah Trial Attorneys • Boston, MA

41d • $70,000 - $80,000 • Onsite

About The Position

Altman Nussbaum Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Boston with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.
At Altman Nussbaum Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!
What We Value
Client Commitment
Integrity
A Will to Win
Teamwork
Personal Accountability
Passion
Are you ready to make a significant impact in personal injury cases? We’re on the lookout for a dedicated and detail-oriented Case Manager to join our team and support our attorneys through all phases of pre-litigation and some litigation. If you're passionate about client advocacy and have experience as a Claims Adjuster or Personal Injury Case Manager/Legal Assistant, this role is perfect for you!

This is a 100% onsite position for us at our Downtown Boston, MA office. We believe this work is done best together!
What You'll Do:
Own the docket: Handle a full slate of pre-litigation injury files—plus the early stages of litigation—taking each case from intake through signed release with minimal attorney touchpoints.
Drive negotiations: Analyze coverage, build demands, and negotiate directly with adjusters to hit or beat firm-set settlement and cycle-time targets.
Guide the client experience: Serve as the primary contact for clients and medical providers, giving timely updates, gathering records, and coaching clients on treatment and recovery milestones.
Control the paperwork: Order, audit, and summarize medical bills and liens, track all deadlines, and maintain immaculate digital files in Filevine (or similar) so attorneys can drop in and see instant status.
Clear the finish line: Finalize lien resolutions, draft closing statements, and coordinate disbursements to wrap cases cleanly and keep referrals flowing.

Requirements

• At least two years of bodily-injury insurance claims–adjusting experience handling full liability evaluation and settlement authority of fifty thousand dollars or more
• Or at least five years of plaintiff-side personal-injury case management in a high-volume firm where you personally negotiated settlements with insurance agents.
• Currently located in the state of Massachusetts.
• Demonstrated record of independently moving a docket of sixty or more pre-litigation injury files from intake through signed release, including demand drafting, policy limits analysis, lien resolution, and final disbursement.
• Solid grasp of medical terminology and the ability to read, summarize, and value treatment records and bills without attorney guidance.
• Proven negotiation results that meet or exceed firm-set settlement targets and cycle-time expectations.
• Working knowledge of state-specific personal-injury statutes, comparative-fault rules, lien subrogation, and coverage triggers.
• Proficiency in Microsoft 365 plus at least one cloud case-management platform such as Filevine, Litify, or Clio, including custom-report generation.
• Exceptional client-facing communication skills and the confidence to coordinate directly with adjusters, providers, and opposing counsel.
• Bachelor’s degree, paralegal certificate, claims-adjuster license, or any combination that shows formal training in claims, law, or healthcare documentation.
• Availability to be in office most days during onboarding, then operate with minimal supervision while meeting/exceeding weekly productivity metrics agreed upon with the managing attorney.

Responsibilities

• Handle a full slate of pre-litigation injury files—plus the early stages of litigation—taking each case from intake through signed release with minimal attorney touchpoints.
• Analyze coverage, build demands, and negotiate directly with adjusters to hit or beat firm-set settlement and cycle-time targets.
• Serve as the primary contact for clients and medical providers, giving timely updates, gathering records, and coaching clients on treatment and recovery milestones.
• Order, audit, and summarize medical bills and liens, track all deadlines, and maintain immaculate digital files in Filevine (or similar) so attorneys can drop in and see instant status.
• Finalize lien resolutions, draft closing statements, and coordinate disbursements to wrap cases cleanly and keep referrals flowing.

Benefits

• Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• Join a team that values collaboration, innovation, and your professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level