Intake Specialist - Gessner

Goodwill Industries of Houston•Houston, TX

About The Position

Provides administrative support for the program, team members, and program participants. This includes general administrative duties, receptionist work, Workforce Development (WFD) member services support, data entry into multiple databases, and other project-based assignments. Must demonstrate professionalism through in-person and telephone interaction.

Requirements

High school diploma or equivalent is required; equivalent professional experience may be considered in lieu of a diploma.
One (1) to three (3) years of client services, administrative assistant, or equivalent experience is preferred.
Excellent computer skills (proficient in Microsoft Office).
Good written and verbal communication skills.
Ability to work weekends as needed.
Ability to communicate and interact well with a variety of personality types. Must have reliable transportation.
Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Nice To Haves

Bilingual is preferred.

Responsibilities

Meet and greet all Career Center clients and visitors.
Answer telephones, answer routine inquiries, and refer individuals to appropriate GWH Programs when needed.
Perform accurate data entry and record keeping related to different WFD programs while maintaining a high level of confidentiality.
Actively promote GWH programs to create awareness and demonstrate the potential it has for career and life advancement.
Perform clerical duties such as photocopying, faxing, filing, mailing, scheduling, ordering, and maintaining office supplies.
Assist with routine follow-up phone calls and emails in support of program retention data.
Assist with retention follow-up may be necessary and as directed by program staff, coordinator, and the manager.
Organize, prepare materials, and facilitate weekly orientations, intake, and assessment processes.
Participate in staff meetings, maintain appropriate agency documentation of the meetings, and contribute to team efforts by assisting team members to accomplish results as needed.
Refer participants to community partners for social aid.
Participate and represent GWH at community-based events and activities.
Attend and support job training when needed.
Ensure the equipment for Career Centers is operating by completing preventative maintenance and submitting repair requests when needed.
Maintain equipment inventories.
Other duties as assigned by management.