Intake Specialist

ATLANTA MISSION•Atlanta, GA

1d•Onsite

About The Position

The Atlanta Mission is a Christian Ministry that makes a difference in the lives of over 1000 men, women, and children daily by providing food, shelter, clothing, counseling, vocational, and spiritual guidance. The Intake Specialist role is critical to this ministry, serving as the first point of contact and a gatekeeper to services. This position involves quickly assessing client needs and triaging them to determine the best available services. It requires an understanding of the entire scope of services provided by Atlanta Mission to meet clients' immediate and long-term needs.

Requirements

Ability to use objective and subjective measurements to assess and analyze client's needs
Communication skills that will positively engage and work through disagreements with challenging clients
Proficiency in prioritizing tasks, managing time effectively, and maintaining attention to detail
Ability to understand and summarize key points from clinical documents including but not limited to medical reports, psychological evaluations, and psychiatric diagnoses
Must be able to satisfy driving requirements to transport clients
Must have valid driver’s license, good MVR, and be older than 21 years old to drive company vehicles

Responsibilities

Ensures a warm and engaging client experience by welcoming them to Atlanta Mission, and works to build rapport
Responds to admission inquiries through various channels (walk-ins, phone, email)
Performs initial screenings for admissions to determine our client's eligibility for internal or external services
Ensures clients complete paperwork correctly and enters information into the client management database
Collaborates and communicates with other teams to facilitate the intake and orientation process for new clients
Performs new client orientation and explains types of services offered by Atlanta Mission
Assigns beds to clients in the management database
Meets clients’ needs by providing bed rolls, hygiene and clothing items, marta cards, etc
Serves as a tour guide of the campus for clients
Assists with crisis intervention management through the utilization of crisis intervention and de-escalation techniques
Assists with client check-in which may include carrying their personal belongings
Assists with the coordination of health checks and screening for communicable diseases
Transports clients to external resources that are not accessible via public transportation