Intake Specialist Behavioral Health

East Bay Community Action Program•Barrington, RI

2d•Onsite

About The Position

Intake Specialist Behavioral Health Join a team that connects people to the care they need, when they need it most. We're looking for an experienced Intake Specialist to serve as a vital first point of contact for individuals seeking behavioral health services. In this role, you'll conduct clinical screenings, coordinate access to care across the lifespan, and help ensure that every person who reaches out is met with professionalism, compassion, and a clear path forward. This position sits at the intersection of clinical judgment and operational excellence. You'll triage complex calls, guide colleagues through urgent situations, and work to keep our access systems running smoothlyall while upholding the standards that make high-quality behavioral health care possible. Why This Role Matters Access is where care begins. When someone reaches out for behavioral health services, the person who answers that call shapes their experienceand often, their willingness to follow through. As an Intake Specialist, you'll play a direct role in reducing barriers, speeding access to treatment, and supporting a system designed to meet people where they are. If you're ready to bring your clinical instincts, operational skills, and genuine care for others to a role where they'll make a real difference, we'd like to hear from you.

Requirements

Experience in behavioral health intake, triage, call center operations, or client-facing screening within healthcare or social services
Proficiency with Electronic Medical Records (NextGen experience preferred)
Working knowledge of Microsoft Word, Excel, and Outlook
Demonstrated ability to handle confidential information in accordance with HIPAA
Calm, professional communication skillsespecially with individuals in crisis or distress
Sound clinical judgment and problem-solving ability in urgent or ambiguous situations
Strong attention to detail in documentation, scheduling, and workflow execution
Adaptability to changing priorities, regulations, and departmental needs
Reliability and accountability in a fast-paced environment

Nice To Haves

Background in behavioral health, emergency services, or community health access
Experience supervising or mentoring staff in a client-service setting

Responsibilities

Lead daily access operations Manage scheduling, referral processing, and waitlist coordination to ensure timely service delivery. Monitor workflows, implement updates, and adjust processes to improve efficiency and the client experience.
Conduct clinical screenings Assess callers' presenting needs and risk levels to determine the appropriate level of care, whether that's a diagnostic intake, crisis services, outpatient therapy, or a specialty program.
Support your team in real time Serve as a resource for other Intake Specialists during escalated, complex, or emotionally charged calls. Provide guidance and decision support when it matters most.
Ensure compliance and quality Verify insurance eligibility, maintain accurate documentation, and apply payer, licensing, and accreditation standards (including BHDDH, DCYF, and Joint Commission requirements).
Collaborate across the organization Act as the primary contact for internal and external stakeholders on access-related questions. Participate in quality improvement efforts and recommend process enhancements.

Benefits

Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
Supplemental vision insurance (Delta Dental)
Voluntary medical and dependent care flexible spending accounts
Up to 3% matching 403(b) retirement plan
Employer-paid life insurance
Generous paid time off including 15 vacation days, 12 holidays, 2 personal days, and 6 sick days
Mileage reimbursement
Tuition reimbursement
Employer-paid professional development
Employee assistance program