Intake Specialist

Housing Resources-posted 13 days ago
$16 - $20/Yr
Full-time • Entry Level
Onsite • Kalamazoo, MI
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Established in 1982 as a 501 c (3) non-profit organization, Housing Resources, Inc. (HRI) provides housing solutions for individuals and families during a housing crisis. Our services are designed to stabilize households experiencing homelessness and help those in jeopardy of losing their housing.

  • Meet with people by telephone, virtual meetings, or in person to complete intakes demonstrating respect, empathy, and compassion.
  • Coordinate the availability of shelter beds.
  • Assess immediate needs of people seeking shelter and housing assistance.
  • Complete the diversion assessment with every person who identifies a need for shelter.
  • Coordinate shelter bed reservations and guest placement according to each shelter’s capacity and criteria and guest needs.
  • Connect people to available shelter beds.
  • Explain and provide information for check-in and other processes to access the shelter.
  • Retrieve and return calls daily for emergency shelter.
  • Execute the intake schedule by completing all appointments as scheduled, contacting clients for missed appointments and rescheduling.
  • Conduct community outreach to complete intakes for underserved people wherever needed including day and night shelters, and community organizations.
  • Document all client and agency related business and activities accurately and formally in all electronic and paper records and systems according to established timelines.
  • Function as a highly responsive team member with prompt, efficient and detailed responses to phone calls, emails and in person visits according to established timelines.
  • Immediately respond to emergent issues.
  • Act with compassion, empathy, and care for people experiencing homelessness and housing crisis.
  • Maintain the confidentiality and privacy of client and agency business.
  • High School Diploma required.
  • Minimum of 1 year of experience in human services is required.
  • Excellent customer service skills including problem solving, de-escalation techniques and responding to client need for information.
  • Excellent verbal and written communications skills.
  • Ability to work in a fast paced, high-volume environment.
  • Proficient computer skills
  • Professional work and punctuality habits are necessary to accomplish organizational goals.
  • Bachelor's degree in social work or related field preferred.
  • Lived experience with homelessness or housing crisis preferred.
  • Full Time benefits as eligible including generous healthcare insurance, 401K match, Paid Time Off, Paid Holidays, Group Life Insurance and more.
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