Intake Specialist

FAMILY ENDEAVORS INC • Houston, TX

2d

About The Position

JOB PURPOSE: Conduct initial eligibility screening for the Homelessness Prevention Program designed to support households at imminent risk of homelessness. The program provides case management and flexible emergency assistance aimed at stabilizing housing, preventing entry into unsheltered homelessness, and addressing the factors contributing to housing instability. he program will have direct referral pathways from key partners within school districts as well as several Justice of the Peace courts throughout Houston, Harris County, Montgomery County, and Fort Bend County. These partnerships are intended to ensure timely identification and support for households experiencing imminent housing crises. This is a grant-funded program.

Requirements

• Bachelors degree preferred
• 2+ years of experience in a social service agency
• 2+ years in a customer service-focused environment.
• Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
• Driver’s License with clear record.
• Must have daily use of a vehicle without prior notice.
• Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Nice To Haves

• Experience with mental health and/or a homeless population is a plus.

Responsibilities

• Develops effective, trusting relationships with program participants by utilizing trauma- informed care and a strength-based approach. Models positive interactions, verbal guidance, and effective communication.
• Conducts initial eligibility screening for individuals seeking program assistance. Advocates for eligible participants and provides general information and community referrals for those not meeting program eligibility requirements. Completes Intake for eligible participants by evaluating individual and/or family needs. Sets up initial client files for clients being assigned to a Service Coordinator.
• Answers incoming calls, and emails, and assists with office management duties.
• Documents case notes daily, submits comprehensive participant files, completes reports as needed, and enters documentation into the Salesforce system. Prepares necessary incident reports.
• Maintains ongoing communication with multi-disciplinary teams across the program to assist participants in obtaining and maintaining services to meet needs and promote stability.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level