Intake Specialist (Portland, OR/ Hybrid)

FreedomCare • Portland, OR

2d • $18 - $22 • Hybrid

About The Position

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist for our team in Portland. This is a hybrid position where we do quarterly meetings in office and work remotely. Department & Position Overview: As an Intake Specialist you will work closely with patients and caregivers to educate them on the application and enrollment process. You will be working closely with the Patient's Case Manager, as well as inter-departmental teams within the business to ensure a quick and efficient turn-around time to get them on Care. You will be providing seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. People on our team all possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.

Requirements

• Experience in high-volume inbound and outbound call environment
• Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
• Must have poise and patience when dealing with clients
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
• Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
• Keen attention detail, metrics driven, excellent time management skills
• High empathy and collaborative team player
• Flexibility and openness as the role and responsibilities may change and/or evolve as we grow!

Nice To Haves

• 2+ years of relevant experience in a similar position is preferred
• Healthcare/startup experience
• Bilingual in Spanish, or other languages desired

Responsibilities

• Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program
• Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Consistently meet monthly completed Start of Care (SOC)
• Provide exceptional customer service and positive experience for potential patients/caregiver
• Regular communication with a variety of Case Management agencies regarding patient authorizations
• Navigate multiple systems and portals to determine eligibility and obtain authorization
• Regularly achieve monthly new enrollee goals
• Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications

Benefits

• We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
• This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed