Intake Specialist

Headlight•Salt Lake City, UT

2d•$20 - $21•Hybrid

About The Position

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time. Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice. As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings. Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all. The Intake Specialist will help potential clients understand Headlight’s services. This role will report to our Client Intake Team Lead. Clients learn about Headlight’s offerings through a variety of sources including our website, provider referrals, insurance referrals, online clinical directories, and other sites/partners who help promote mental healthcare. You’ll engage with individuals seeking to improve their mental health, assess their needs, determine if they’re eligible for our outpatient therapy or medical outpatient services, and match them with an appropriate Headlight clinician. Your main goal is to help make sure people inquiring about improving their mental health are converted to Headlight clients and to ensure new clients attend their first intake appointment. This role is a hybrid role that requires 3 days a week in our Downtown Salt Lake City office (136 S Main Street, Salt Lake City, UT 84101). Work hours will be Monday- Friday, 10:30am-7pm MT. Our Pillars Make things easier. Forge genuine connections. Elevate the standard. Why this role matters? According to one study ,"The impact of waiting time on patient outcomes: Evidence from early intervention in psychosis services in England," even a 1% longer wait time will have an impact on the health and social functioning of people with severe mental illness. Another white paper "Access to Mental Health Care and Its Impact on Patient Outcomes: A Systematic Review" states that longer wait times will exacerbate symptoms and lead to an increase in the risk for crisis. A study in The Lancet Psychiatry showed that longer wait times for access to mental health services can result in prolonged recovery periods. The study highlighted that delays in receiving care were linked to longer durations of impairment and delayed recovery from mental health conditions.

Requirements

Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to act with integrity, professionalism, and confidentiality

Nice To Haves

Spanish language skills are preferred

Responsibilities

This role works primarily over the phones.
Intake specialists routinely make over 200 dials per day to support and schedule new client referrals with a Headlight Mental Health Clinician
As the initial point of contact for those in need, be an active listener with a high level of empathy
Assist in coordinating the admissions process including the initial phone call, collecting insurance and payment information and scheduling first appointment
Facilitate the introduction of Headlight outpatient mental healthcare services
Explain the different care programs at Headlight; talk therapy, medication managements, care coordination
Using Headlights matching software, connect clients with appropriate Headlight clinicians based on specific needs and preferences.
Navigate several technology platforms including our EHR, while maintaining a calming demeanor for clients
Adhere to all organizational policies and procedures, ensuring a high standard of care and legal compliance

Benefits

W2 role with competitive hourly rate and an additional incentive-based pay structure
Medical, Dental and Vision on the first of the month after employment (based on FT hours)
Paid Vacation, Sick, and Holiday time
Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
401(k) plan with company contribution
Hybrid work schedule
Opportunity to work in a cutting-edge healthcare technology environment
Professional development opportunities and training
Collaborative and supportive work culture
Impactful role contributing to the enhancement of patient care and healthcare processes