Intake Specialist
About The Position
The Intake Specialist is responsible for the intake process at The Refuge. Liaises with remote admissions to the on-site team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client's belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained. This position is a full-time, benefit eligible position, working Tuesday - Saturday. Hours TBD. The Refuge, a Healing Place is a residential treatment center, specializing in trauma, substance use disorders, eating disorders, and other co-occurring disorders. The Intake Specialist will be responsible for: ESSENTIAL FUNCTIONS: Liaise with client/family of potential admissions to address any questions, concerns, etc. Coordinate facility tours with clients and families who are potential admissions. Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items. Orients client to the facility/milieu. Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed. Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required. May discuss client's financial responsibility and take payment as applicable.
Requirements
- HS Diploma/GED is required
Nice To Haves
- 1-2 years experience in substance use/behavioral health setting is preferred.
Responsibilities
- Liaise with client/family of potential admissions to address any questions, concerns, etc.
- Coordinate facility tours with clients and families who are potential admissions.
- Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
- Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
- Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
- Orients client to the facility/milieu.
- Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
- Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
- May discuss client's financial responsibility and take payment as applicable.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
