Intake Specialist
About The Position
VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. JOB SUMMARY AND PURPOSE The Intake Specialist is the initial contact with the potential client seeking supportive services. This position is responsible for intake processes including intake assessments, roster reporting, bed management, potential exit reporting while remaining in compliance with ethical standards of care, including HIPAA, supporting clinical efforts through use of motivational interviewing, de-escalation, and crisis intervention techniques.
Requirements
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
- High School Diploma or GED
- One year experience as an Intake Worker, or related social services work.
Nice To Haves
- Associates Degree in social services related discipline.
- Experience serving the homeless, or providing service to Veterans.
- US Armed Forces Veteran
- Familiarity with HMIS
Responsibilities
- Completes intake and assessments on all new participants.
- Monitors status of bed availability
- Greets clients, guests, and visitors; assigns client to a case manager, and directs clients to appropriate support staff.
- Assists clients with obtaining case management, benefits and Worksource services as well as other shelter services; assists with necessary paperwork.
- Responsible for keeping records of incoming clients in logs and HMIS system, maintaining client file confidentiality.
- Assists clients with clothing needs; distributes meals and meal tickets to clients.
- Prepares and generates daily reports; analyzes data and prepares special reports as needed.
- Intake and Assessment
- monitors bed availability
- conducts intake
- refers clients to appropriate staff
- Assists case management efforts
- Data entry and report generation
- Other duties as required and is subject to change at any time.
- Assisting clients dress for job seeking, meal distribution
Benefits
- VOALA offers competitive medical, dental, vision and retirement benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
