Intake Specialist

Metropolitan Family Services • Chicago, IL

1d • $44,000 - $50,000

About The Position

The Legal Aid Society (LAS) is the legal services arm of MFS. Since 1886, LAS has been working to strengthen families and ensure equal access to justice by providing free legal services to under-resourced communities, including families experiencing poverty, victims of violence and crime, and the elderly. LAS provides assistance with a wide range of case types, including domestic violence, family law, elder abuse, immigration, human trafficking, expungement/sealing, and housing. With offices in the Chicago area and Decatur, LAS serves clients in Cook County, DuPage County, and Central Illinois. We are now hiring for a full-time Intake Specialist to join our LAS team ! SALARY: The average starting salary for this position will fall in the range of $44,000 and $50,000 annually. Where candidates fall in this range will be based on skill and experience level. JOB SUMMARY: Provide client-centered, welcoming, responsive, and helpful intake and referral services to individuals and families that result in being connected to appropriate services and/or resources. Effectively gather and process pertinent information to provide referrals for services and resources the person may be eligible for work with community resources to expand needed external referrals. Effectively triage and de-escalate persons in crisis who are seeking services and/or resources. Effectively work with diverse staff and service population.

Requirements

• Good computer skills and ability and willingness to learn a variety of applications.
• Proficiency with Microsoft Office programs.
• Must be detailed oriented with good organizational skills.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills.
• Ability to multitask within a fast-paced environment and meet multiple deadlines simultaneously.
• Demonstrated courtesy, patience, and good judgment under pressure.
• Ability to work effectively with diverse individuals and groups.
• High School with a 3+ years of human service experience required. (Qualified human service experience includes provision of direct service to a client to improve quality of life, examples may include case management, advocacy for client needs, helping client meet basic needs, coordinating care, assessment of needs, crisis intervention).
• Ability to complete required 40-hour domestic violence training.
• Satisfactorily pass all relevant screening and criminal background checks.

Nice To Haves

• An associate’s degree in a relevant field and 1+ years of human service experience OR a bachelor’s degree in a relevant field preferred.

Responsibilities

• Provide client-centered, welcoming, responsive, and helpful intake and referral services to individuals and families that result in being connected to appropriate services and/or resources.
• Effectively gather and process pertinent information to provide referrals for services and resources the person may be eligible for work with community resources to expand needed external referrals.
• Effectively triage and de-escalate persons in crisis who are seeking services and/or resources.
• Effectively work with diverse staff and service population.
• Other duties as assigned.

Benefits

• Medical Coverage
• Guardian Dental Coverage
• VSP Vision Coverage
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED