Intake Specialist
About The Position
Block LLP is a growing law firm dedicated to providing outstanding legal representation to clients in personal injury and landlord-tenant matters. We're looking for a friendly and motivated Intake Specialist to join our team. In this role you will: Conduct initial client intake calls in both English and Spanish, gathering essential case details, client information, and supporting documents. Maintain accurate, detailed case notes in our case management system to ensure a seamless handoff to our legal team. Establish trust and build strong relationships with prospective clients while effectively guiding them through the intake process. Responds to client inquiries and requests in a timely manner.
Requirements
- Must be fluent in both English and Spanish.
- Previous experience in sales, customer service, or client intake.
- Excellent interpersonal skills and ability to actively listen to clients.
- Strong organizational skills with great attention to detail.
Nice To Haves
- Tech savvy and good typing skills is a plus.
Responsibilities
- Conduct initial client intake calls in both English and Spanish, gathering essential case details, client information, and supporting documents.
- Maintain accurate, detailed case notes in our case management system to ensure a seamless handoff to our legal team.
- Establish trust and build strong relationships with prospective clients while effectively guiding them through the intake process.
- Responds to client inquiries and requests in a timely manner.
Benefits
- 401(k) with employer matching
- 9 paid firm holidays annually + additional time off
- Discretionary performance-based bonuses
- Opportunities for professional development and training
- Positive and collaborative team environment
- Firm-sponsored social events and team-building activities
- Opportunities for growth and advancement within the firm
- Flexible work schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
