Intake Specialist – School-Based Healthcare – Stewart County

Valley Healthcare System Inc•Stewart, GA

2d•Onsite

About The Position

The School Based Healthcare (SBHC) Intake Specialist serves as the first point of contact for patients and students at Stewart County School and is responsible for front desk operations including answering phones, scheduling appointments, verifying insurance, registering patients, and handling payments. This position plays a key role in ensuring excellent customer service, accurate documentation, and smooth front-office workflow.

Requirements

High school diploma or equivalent
Experience with medical intake procedures
Proficiency with basic computer programs (Microsoft Word and Excel)
Ability to work in a fast-paced, team-oriented environment
Strong interpersonal and communication skills
Adhere to all HIPAA regulations concerning patient confidentiality and security
Maintain confidentiality of all PHI (written, oral, and electronic)
Protect individual computer log-ins and secure workstations when unattended
Complete all required compliance trainings and uphold all local, state, and federal guidelines
Frequent standing, walking, reaching, bending, and lifting
Occasional lifting of up to 50 pounds and assisting with patient mobility
Regular use of computers and standard office equipment
Exposure to communicable diseases, toxic substances, and clinical environments
Must possess normal vision, hearing, and full range of motion

Nice To Haves

Bilingual skills preferred (English/Spanish)

Responsibilities

Greet and register new and existing patients
Answer incoming phone calls and route appropriately
Schedule, cancel, reschedule, and notate patient appointments
Verify insurance coverage and scan insurance cards
Review and scan sliding fee (S/F) applications and income documentation
Confirm and update patient demographics at each visit
Collect and reconcile co-pays, payments, and petty cash daily
Run reports including EBO and e-payment reports
Translate documents and provide translation for patients (if bilingual)
Maintain accurate documentation of emergency room or hospital visits
Retrieve and scan necessary documentation (faxes, hospital records, etc.)
Create and assign telephone encounters in the EMR system
Provide general office support including faxing, scanning, and filing
Collaborate with other Intake Specialists and departments to ensure continuity of care
Perform other duties as assigned by supervisor