Intake Specialist

About the position

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. As an Intake Specialist, you'll contribute to our success in managing patient referrals and ensuring continuity of care.

Responsibilities

• Receives, interprets, and manages patient referrals with the intent of converting to actual admissions.
• Manages and works the pending list to identify opportunities to improve conversion rates.
• Responds and satisfies expectations and requirements of internal and external customer needs.
• Maintains organized, effective, and efficient systems along with communication to ensure that continuity of patient care is delivered.
• Accepts and processes referral information into the company database software applications in accordance with the administrative policy.
• Attends on-site meetings with branches and with referral sources upon request by sales and/or referral sources.

Requirements

• High School Diploma or GED
• 1 year of healthcare experience and knowledge of medical terminology
• Proficient with Microsoft Office Suite and data entry
• Demonstrates excellent customer service skills

Nice-to-haves

• Associates in healthcare is preferred

Benefits

• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance