Intake Specialist I

Kandu•Van Nuys, CA

2d•Remote

About The Position

In April 2025, Kandu Health and Neurolutions merged to form Kandu Inc. to pioneer an integrated approach to stroke recovery, combining FDA-cleared brain-computer interface technology with personalized telehealth services. The company’s IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function in daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery– helping survivors improve mobility, independence, and quality of life. Kandu extends recovery beyond the hospital through principal illness navigation, providing one-on-one education, care coordination, and advocacy; grounded in clinical evidence and informed by the lived experiences of patients and their families. Summary The Intake Specialist I is an entry-level role responsible for supporting the intake and access process for durable medical equipment (DME). This position serves as a key support partner to the Case Management and Sales teams by assisting with referral intake, medical records collection, and prior authorization preparation. The Intake Specialist I works closely with patients, providers, and internal teams to ensure accurate, timely, and organized intake documentation that supports payer requirements and patient access. This role is ideal for individuals with a foundational understanding of medical records and insurance processes who are detail-oriented, organized, and motivated to grow within healthcare market access or reimbursement.

Requirements

High school diploma or equivalent required
0–2 years of experience in healthcare intake, patient access, medical records, or administrative support
Entry-level understanding of medical records and payer documentation requirements
Experience using fax, email, and CRM systems (Salesforce experience preferred)
Comfortable working in a fully remote environment

Nice To Haves

Strong organizational and time management skills
High level of accuracy and attention to detail
Ability to prioritize tasks in a fast-paced environment
Clear written and verbal communication skills
Basic understanding of insurance and healthcare documentation workflows
Proficiency with Microsoft Office or Google Workspace
Reliable follow-through and accountability

Responsibilities

Receive and process DME referrals, prescriptions, and supporting documentation via fax, email, and electronic systems
Assist in preparing intake cases for review by the Case Management team, including prior authorization submissions
Collect, organize, and upload medical records in accordance with payer and internal documentation requirements
Perform initial review of documentation to ensure completeness and accuracy
Identify missing information and coordinate with provider offices to obtain required records
Support the collection and organization of medical records, including office notes, therapy notes, and orders
Accurately label, index, and upload documentation into intake systems or Salesforce
Maintain organized and audit-ready case files in compliance with HIPAA guidelines
Ensure documentation is handled securely and confidentially
Assist with gathering documentation required for prior authorization requests
Support Case Management with payer-specific documentation needs
Track intake and authorization status and follow up as directed
Escalate complex or unclear payer requirements to Intake Specialist II or Case Management leadership
Serve as a point of contact for Sales team inquiries regarding intake status and documentation needs
Communicate with patients to explain intake requirements and assist with document collection
Provide clear, professional, and compassionate communication to patients and caregivers
Support timely progression of cases to avoid delays in patient access
Accurately document all intake activity in Salesforce or designated systems
Manage high volumes of intake tasks while maintaining accuracy and timeliness
Follow established workflows, checklists, and documentation standards
Meet productivity, quality, and turnaround time expectations