The Intake Specialist is responsible for the intake of information regarding the authorization of services for members across all product lines. This role involves communication with case managers, primary care providers (PCPs), and members to ensure the delivery of quality services in a cost-effective manner. The specialist monitors utilization patterns to identify high-risk cases and clarifies benefits for providers, while also making outbound calls to members. This position is fully remote and plays a crucial role in supporting the health plans' mission to provide quality care.