Intake Services Manager

Sevita

93d

About The Position

The Sevita Family provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. At Sevita, we believe that everyone deserves to live well. For more than 50 years, our team members have provided home and community-based health care for adults, children, and their families across the United States. Our extraordinary team offers innovative, quality services and support that lead to growth and new opportunities for the people we serve and for our employees.

Requirements

• Minimum three years' experience in Rehabilitation or Human services.
• Bachelor's degree in Business or Human Services.

Responsibilities

• Acts as a working manager, driving census and periodic service activities and working closely with regional and state leadership to ensure alignment with a state's business goals and objectives.
• Leads state team performance to achieve expectations by ensuring processes are in place and coaching for key behaviors.
• May provide direct supervision to regional Intake Coordinators within the assigned region or state.
• Supports skill development, performance feedback, and adherence to intake best practices.
• Facilitates new hire training and onboarding and informal coaching for intake and operations teams related to referrals and intake management.
• Implements defined marketing strategies in partnership with operations intended to reach individuals, families, guardians, counties, and managed care entities.
• Assists in executing state-level initiatives to understand referral dynamics, increase referral volume and improve conversion rates.
• Participates in local sponsorships, community events, and other activities to promote organizational visibility and partnerships.
• Develops ongoing relationships with funding agencies and MCOs, providing timely communication, credentialing, and issue resolution.
• Maintains a large base of referral sources to hit target numbers with appropriate admissions.
• Assists Coordinators with intake workflow throughout the state including outreach, assessments, eligibility verification, funding and placement, and data entry.
• Facilitates service management meetings within the state, including weekly referral reviews and monthly in-depth discharge reviews.
• Implements best practice standards for census and periodic service management activities.
• Provides clear, respectful, and timely communication with individuals served, families, and payors regarding service planning.
• Aligns service commitments with program capabilities to deliver on customer expectations.
• Analyzes customer complaints and service issues with operations, ensuring successful resolution to maintain consistent customer satisfaction.
• Reviews state and regional census and periodic data and trends regularly.
• Leads identification and response to trends within the state related to referrals, discharges, and at-risk service preservations.
• Assists with emergency coverage and crisis intervention support when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Social Assistance
• Education Level: Bachelor's degree