Intake Representative

Anchor Health Home Care

431d • $52,000 - $58,240

About The Position

The Intake Representative at Anchor Health Home Care plays a vital role in guiding families through the initial steps of their healthcare journey. This position focuses on engaging with potential clients, particularly mothers, to explain services and facilitate a smooth transition to care providers. The role emphasizes strong communication and sales skills, as well as the ability to build relationships with clients and internal teams.

Requirements

• Bilingual in Spanish and English.
• Strong sales abilities with a focus on relationship-building.
• Ability to take initiative and demonstrate responsibility in managing tasks.
• Proficient in Microsoft Office Suite and able to learn new software, such as Bolt, HHA Exchange, and Medchek.
• Excellent communication and empathy skills, able to connect with clients and understand them.
• Experience in sales is preferred.

Nice To Haves

• Experience in a medical office setting.
• Customer retention skills.

Responsibilities

• Conduct initial sales pitches to warm leads, engaging families and organizations to introduce them to our services.
• Enroll patients and aides in our programs, ensuring a smooth and efficient onboarding process.
• Communicate effectively with both external clients (CHHA, patients, families) and internal departments (HR, coordination teams).
• Process authorizations and coordinate hand-offs to other departments to ensure timely service delivery.
• Collaborate with HR and recruiting to ensure alignment and clarity of responsibilities.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance
• Employee discount
• Professional development assistance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed