Intake Representative II - Gastroenterology - Full Time

SolutionHealth • Manchester, NH

1d • Onsite

About The Position

This position is for an Intake Representative II in Gastroenterology. The department provides personalized, comprehensive gastrointestinal healthcare focusing on wellness and prevention, working as a team to support patient care and collaborating with primary care and other specialty providers. The practice is a department of Elliot Hospital, committed to healing patients, inspiring wellness, and serving with compassion. The role involves processing all incoming referrals for new and existing patients, scheduling appointments, assisting new patients and referring offices with the new patient process, handling a large volume of phone contact, and managing electronic and/or faxed new patient information. Key responsibilities include answering and screening calls, obtaining and verifying demographic and coverage information, requesting prior medical records, tracking referrals, verifying data accuracy, conducting research in Epic patient records, providing status updates, notifying managers of urgent requests, dispatching finished referrals, maintaining logs, reviewing compliance policies with patients, and completing MINI registration within the EPIC system.

Requirements

• Ability to multi-task and manage competing priorities, many of which must be tracked and followed up on.
• Able to meet the accuracy and detail requirements for this job.
• Must be able to work under pressure in a consistently busy area.
• Ability to use independent judgment and critical reasoning to determine appropriate procedures to use or systems to access for any given situation.
• Must be able to work all shifts on site.
• High school diploma or equivalent required.
• Minimum of three (3) years of related medical office experience.
• Minimum 1-year medical terminology.
• Proficient in Microsoft Office.
• Proficient in navigating Epic electronic medical record.
• Detail oriented with strong organizational and communication skills necessary in all aspects of the new patient process.

Responsibilities

• Processes all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assists potential new patients and referring offices with new patient process, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral form following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
• Conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensures records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay and earned time accrual plan
• Tuition Reimbursement and career advancement opportunities
• 403(b) Retirement Savings Plan
• Supplemental benefits, including access to the Welliot Health Center
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees