Intake Representative, Claims

Encova Service Corporation • Urbana, OH

273d • $35,037 - $56,059

About The Position

We have an opening with the primary role entering loss reports for Workers' Compensation. The ideal candidate will have experience in either Workers' Compensation, Property & Casualty or a call center background. While we may prefer candidates who reside closer to our Columbus, Ohio office or Charleston, WV office that could work a hybrid or remote schedule, we will also consider candidates anywhere in our approved payroll states who can work full time remote. This position will report to the Intake Manager.

Requirements

• High school diploma.
• One year previous full time experience in customer service and/or claims intake preferred.
• At least one year of experience in the insurance industry preferred.
• Ability to provide excellent customer service to both external and internal customers.
• Ability to work as a team member and perform based on established standards and expectations.
• Ability to multi-task.
• Must be detail-oriented.
• Excellent written and oral communication skills.
• Ability to fully analyze information received and make decisions as to next steps and action required.
• Experience with Microsoft Products.
• Ability to work proficiently in multiple systems.
• Excellent organizational skills.

Responsibilities

• Receive initial claim information from customers telephonically, electronically, email, and/or fax.
• Provide information to customers regarding the different options available for loss reporting.
• Determine appropriate policy and coverage for loss.
• Work with leadership team to onboard new associates.
• Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken.
• Obtain and document facts of loss information in the computer system.
• Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center.
• Interpret coverage and issue claim decisions for claims assigned to the Engagement Center.
• Review, update, and document intake processes and procedures.

Benefits

• 401(k)
• wellness programs
• bonus incentive plans
• flexible schedules
• early close of the office every Friday

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED