Intake & Referral Specialist I

The Catholic Diocese of Arlington•Alexandria, VA

21h•$24•Hybrid

About The Position

The Bilingual Intake & Referral Specialist is responsible for gathering, reviewing, and analyzing eligibility documentation for new client enrollments. This is a forward-facing role responsible for creating a welcoming and professional environment for those who walk-in seeking services. This role monitors the front reception area providing resources to individuals seeking assistance. The intake specialist is responsible for the intake process of newly arrived clients. This role is contingent on grant funding.

Requirements

Fully bilingual in English and one other language spoken by clients required: Dari, Pashtu, Arabic, Amharic
Effective oral and written communication skills in English. Ability to adapt communication methods to meet cultural preferences.
Strong problem-solving skills and the ability to work independently.
Ability to build relationships with internal and external stakeholders
Able to assist clients solve difficult problems under pressure.
Ability to learn new tasks and procedures, comply with processes, complete tasks independently, make timely decisions in the context of a workflow.
Willingness to uphold the mission and the goals of Catholic Charities
Flexible to work irregular hours.
Fluency in Microsoft office, excel, data base entry and other relevant software
Associate’s degree required, bachelor’s degree preferred
Educated in the social services policies and practices in all counties and localities where clients are resettling.
Two (2) years of previous direct work experience in a culturally diverse environment. (Preferably refugee resettlement).
Must possess a valid US driver’s license, have a good driving record (including 3+ positive points on the VA Motor Vehicle Record), and have at least three years of US driving experience. Willing to drive clients.

Nice To Haves

Experience with case management systems and other relevant software preferred.

Responsibilities

Answer, screen, and process requests as needed.
Review client eligibility and gather, review, and analyze eligibility documentation for enrollment
Schedule potential clients for intake services. Coordinate enrollments with employment team
Conduct program orientation, compile required documentation per Ministry standards
Open new physical case files and create electronic files for all intakes
Performs quality assurance (internal monitoring and audits) in coordination with QA team
Responsible for data management in multiple databases; reconcile data databases for accuracy
Provide referrals and basic information to clients and other walk-ins not eligible for services
Refer clients to in-house programs and external social service providers
Maintain office security by following Agency safety policies and procedures
Perform other clerical duties such as filing, photocopying, scanning
Educates refugees about resources available within their community; make appropriate internal and external referrals.
Translate and interpret as needed to help clients
Assure compliance with all required reporting as needed
Attend and participate in team meetings and trainings as needed
Responsible for a small case load providing direct services to clients enrolled in employment program