Intake Patient Care Coordinator

Actalent•Hackensack, NJ

42d•$22 - $25•Onsite

About The Position

As an Intake Patient Care Coordinator, you will play a crucial role in facilitating communication between healthcare providers, insurance companies, and patients. You will be responsible for ensuring smooth operations in the processing of orders and verifications.

Requirements

Customer service skills.
Prior authorization experience.
Medical knowledge.
Data entry skills.
Insurance knowledge.
Experience with Medicare, Medicaid, and private insurance verification.
Strong multitasking abilities.
Prior experience in insurance verification is a must.

Nice To Haves

Bilingual in Spanish/English is preferred.
Bachelor's degree is preferred; open to an associate's degree.

Responsibilities

Receive orders from hospitals or doctor's offices.
Utilize the Bright Tree System to navigate NJ HMO websites, commercial insurance portals, and Medicare systems.
Contact insurance providers to verify benefits and coverage.
Assign appropriate codes in the internal system.
Communicate with patients to confirm pricing and orders.
Answer phone calls and patient inquiries.
Process orders and approvals through insurance portals.
Handle a high call volume (100+ calls/day), including transfers and quick questions.