Intake Paralegal - Bilingual (Tue-Sat)

Thompson Law Injury Lawyers•Phoenix, AZ

About The Position

This is a fast-paced, client-focused role within a collaborative team environment. As an Intake Paralegal, you will be the first point of contact for potential new clients, handling calls and in-person interactions with empathy and professionalism. The position involves conducting intake interviews, addressing client concerns, coordinating with paralegals and investigators, and performing related administrative tasks to ensure a smooth onboarding process.

Requirements

Bilingual in English and Spanish (verbal and written).
1–3+ years of experience in a law firm environment.
Minimum 1 year as an intake paralegal (personal injury experience strongly preferred).
Proficiency in computer applications and administrative processes.
Strong organizational skills and attention to detail.
Ability to communicate professionally with clients, attorneys, and staff both in person and over the phone.

Responsibilities

Answer and manage incoming calls from potential clients promptly and professionally.
Conduct client intake interviews over the phone and in person with accuracy and compassion.
Address client questions and concerns; escalate matters to paralegals or investigators as needed.
Maintain detailed and organized records in the case management system.
Provide exceptional customer service and ensure a positive first impression of the firm.
Assist with administrative tasks related to intake and case setup.