Intake/Outreach Coordinator

Golden Home Healthcare

398d • $45,760 - $56,160

About The Position

The Intake/Outreach Coordinator at Golden Home Healthcare is responsible for establishing and maintaining positive relationships with customers, managing referrals, and driving new business growth. This role serves as the initial contact for prospective clients, assisting them throughout the waiver application process while also maintaining relationships with existing clients.

Requirements

• Bilingual in Spanish and English.
• Sales experience.
• Customer service experience.
• High school diploma or GED.
• Valid Driver's License.
• Experience with customer relationship management systems.
• Strong computer skills.
• Time management skills.

Nice To Haves

• Ability to handle difficult situations and rejections.
• Openness to learn and adopt new processes.
• Ability to function independently without supervision.
• Strong time management and multi-tasking abilities.

Responsibilities

• Establish and maintain positive relationships with customers.
• Manage referral processes and new business growth to meet goals.
• Assist potential clients throughout the waiver application process.
• Respond to inquiries from prospective patients.
• Coordinate all referrals and travel to patient locations as needed.
• Make and receive calls to/from physician offices, partners, and social workers.
• Promote and educate clients about the services offered.
• Understand and follow appropriate procedures and regulations related to home and community-based programs.
• Develop professional relationships with outside agencies to assist incoming participants.
• Coordinate and communicate effectively with office staff.
• Contribute to a positive and productive company culture.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED