Intake Manager
About The Position
Croí Health is a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities, from Milton to Plymouth. Consistently earning five-star CMS ratings, we lead with innovation, quality, and heart. Join us and make a difference every day—because here, caring is more than what we do, it’s who we are. We are looking for an experienced, talented, and compassionate Intake Manager for a full-time position located in our Norwell office. The Intake Manager at Croí Health is a key operational and growth leader responsible for managing the end-to-end intake and referral process across home health, hospice, and palliative care services. This role blends clinical understanding, operational execution, and a business development focus to ensure timely, efficient conversion of referrals into admissions while maintaining exceptional service to referral partners and patients.The Intake Manager leads a team of intake coordinators and is accountable for performance metrics including referral conversion, response time, accuracy of documentation, and alignment with staffing and payer strategy. This is an in-office leadership role requiring strong collaboration with clinical, sales, and executive teams.
Requirements
- Bachelor’s degree preferred (Healthcare Administration, Nursing, or related field)
- Minimum 3–5 years of healthcare experience (home health, hospice, or post-acute preferred)
- Previous leadership or supervisory experience required
- Strong understanding of referral intake processes and payer structures (including Medicare Advantage)
- Experience with EMR systems (MatrixCare preferred)
Responsibilities
- Lead, coach, and manage the intake team to achieve productivity and performance expectations
- Establish clear daily, weekly, and monthly accountability for team members
- Conduct regular performance reviews, 1:1 meetings, and real-time coaching
- Foster a culture of urgency, ownership, and service excellence
- Oversee all incoming referrals to ensure timely review, decision-making, and communication
- Ensure accurate documentation and tracking within EMR (MatrixCare) and referral portals
- Standardize workflows to reduce duplication and improve efficiency
- Partner with clinical leaders to align admissions with staffing capacity and patient acuity
- Drive referral conversion and reduce unnecessary referral declines
- Identify trends in referral sources, payer mix, and lost opportunities
- Collaborate with Business Development and Clinical teams to improve access to care
- Serve as a key operational partner in achieving census and revenue growth targets
- Own and report on key intake KPIs
- Lead daily intake huddles to review capacity, goals, and barriers
- Utilize data to identify root causes and implement process improvements
Benefits
- Medical, Dental and Vision Benefits
- Company paid Life Insurance and Long-Term Disability
- Generous Paid Time Off Package
- 401 (k) match program
- Tuition Reimbursement and Scholarship Program
- Mileage Reimbursement (in field positions only)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
