Intake Manager

Arkansas Hospice, Inc. • North Little Rock, AR

67d

About The Position

The Intake Manager supervises the activities of the Referral Intake team members to respond to the referral request in a timely manner, ensures the referral and admission processes are completed in accordance with applicable regulations and hospice policies, oversees training of other team members in the admission processes and works with other departments and services to ensure the smooth transition of patients from the Intake and Access Teams to the appropriate hospice interdisciplinary group (IDG).

Requirements

• High school diploma or GED required; college degree or training in a health-related field preferred.
• A minimum of three years experience in a hospital, home health agency, hospice, or related program is required.
• A minimum of three years supervisory experience.
• Valid Arkansas driver’s license, personal vehicle, and motor vehicle insurance.
• Must be able to travel to various locations.

Responsibilities

• Oversees intake staff and entry of all referral calls into the electronic medical record.
• Maintains a working knowledge of Medicare criteria for hospice eligibility and hospice levels of care and ensures education is provided to staff as needed.
• Tracks key metrics on the referral and admission process (e.g., timeliness, conversion rates, etc.) to identify opportunities for improvement.
• Supports the accomplishment of established AH admission goals.
• Ensures that the Intake team tracks patients on the pending list and ensures timely and appropriate follow-up.
• Meets established AH follow up goals.
• Can assist by making the hospice/goals of care visits when needed.
• In conjunction with Access Clinical Director, provides monthly orientation and training class on referral and admission process.
• Appropriately addresses any patient care issues or complaints according to Arkansas Hospice policy.
• Collaborates with appropriate staff member when a new facility contract is needed for admission of potential patient to Arkansas Hospice to ensure timely response.
• Coordinates staff activities to meet organizational objectives.
• Maintains knowledge of all services provided by LifeTouch Health.
• Assures that services provided are in compliance with state health department/federal government standards and regulations for licensure, and hospice certification.
• Works in conjunction with leadership in the overseeing care and service expectations of business relationship with UAMS.
• Ensures that documentation is completed daily in the patient’s electronic record.
• Assists in the development of policies, procedures, standards, and guidelines to fulfill the hospice program’s patient care objectives.
• Evaluates staffing requirements; recruits, selects, hires, and participates in the assignment, orientation, career development, and performance evaluations of all Access.
• Participates in program development and overall agency planning.
• Informs staff of plans, problems and progress.
• Participates in clinical committees as assigned.
• Participates in community programs for the purpose of providing education and information about hospice in general and Arkansas Hospice.
• Works with the Information Technology department, to assure effective, efficient, and secure use of clinical records and electronic communications.
• Conducts monthly staff meetings with all direct reports; ensures that written meeting minutes are available for review by staff not in attendance.
• Ensures compliance with all applicable state and federal laws, regulatory standards, and organizational policies and procedures.
• Completes performance evaluations for all assigned staff in a timely manner.
• Develops departmental budget and manages expenses within established limits.
• Manages departmental FTEs within established guidelines including controlling agency and overtime expenses.
• Actively supports and cooperates with other departments/disciplines in order to achieve organizational goals.
• Models excellent customer service skills at all times.
• Oversees Performance Improvement activities as needed.
• Maintains strict confidentiality at all times.
• Accepts direction and follows instructions from supervisor.
• Adheres to all organizational and departmental policies and procedures.
• Continually meets organizational standards for attendance and punctuality.
• Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate.
• Performs other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Company paid life insurance policy up to $15,000
• FSA and FSA Dependent care
• Supplemental Insurance such as Short-term disability, Long-Term disability, etc.
• 401(k) retirement plan with company match
• Paid time off (PTO) program to total up to 208 hours a year
• Tuition and certification reimbursement for qualified employees
• Employee Assistance Program (EAP)
• Free parking at all locations
• Mileage reimbursement for company travel

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees