Intake Implementation Specialist, RCM
About The Position
Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. The RCM Implementation Specialist is responsible for the successful implementation of RCM services with multiple new customers simultaneously. To deliver this, the Specialist partners with the Brightree Implementation Team, RCM Sales Team, RCM Operations Teams, RCM Customer Experience Managers, and the customer. The Specialist trains the customer on RCM processes to ensure successful communication between teams regarding customer-specific requirements, while also monitoring the customer’s business performance as it relates to RCM. This position must be an expert on RCM billing and display a high level of professionalism while working in a fast-paced environment. The Specialist maintains ownership of the customer relationship through the turnover of support to the Customer Experience Manager. The Specialist will analyze, identify, and help resolve process and software issues related to correct billing procedures with the objective of improving the efficiency and accuracy of RCM customer’s claims and AR values reported. The Specialist should be a team player who can communicate effectively via verbal and written communication with customers and internal RCM teams to troubleshoot billing and process scenarios with the team.
Requirements
- High school diploma, college coursework a plus
- 3-5 years of healthcare billing and/or RCM experience
- Knowledge of DME Intake
- Knowledge of DME billing
- Knowledge of Brightree platform
- Minimum of two years customer service experience
- High proficiency with MS Office Suite; expert Excel skills
- Proficiency with Salesforce, SharePoint, and Smartsheet
- Advanced proficiency with Microsoft Excel
- Project Management background
- Ability to solve issues quickly and effectively through a methodical, systematic approach
- Passionate about customer service with strong problem-solving skills focused on identifying and putting in place solutions for customers
- Excellent attention to detail and the understanding of how to investigate and trouble-shoot pricing issues and find workarounds to those issues
- Quick learner with a strong dedication and commitment level to a positive customer experience
- Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues promptly
- Ability to manage multiple concurrent priorities and meet deadlines
- Strong data analysis techniques and standard database query skills
- Strong supervisory acumen in setting team directions and aligning team goals around business plans
- An effective communicator with strong oral, written, and persuasive skills with the capability to deal with people at all levels in an organization
- Exceptional organizational skills with a high level of attention to detail and the ability to multi-task
- Proficiency with Teams meeting functionality
- Ability to travel 15% to customer sites as needed
Responsibilities
- Deliver a successful RCM services implementation to customers
- Define and drive the completion of key components required for customers to go-live with RCM services
- Lead the full implementation process from the Sales Team to RCM go-live
- Participate in specific training calls with BMS Implementation Team
- Ensure customers have required modules in place for a successful go-live with RCM services.
- Manage onboarding handoff from Sales Team
- Ensure that we have received complete Onboarding Order Forms signed by customer.
- Conduct customer status analysis and conduct follow-up calls with customer to define and complete next steps
- Verify correct database configuration
- Conduct Onboarding Focus Calls with customer – AR, Confirmation, Adjustments/Refunds, Posting, Intake
- Analyse Brightree system configuration and price tables for accuracy and propose changes and/or updates to fee schedules, insurance settings, and/or site settings
- Partner with RCM teams to facilitate implementation of effective policies, processes, and internal controls to comply with new or changing requirements
- Validate customer go-live readiness
- Prepare and submit initial customer-specific reports as needed o Guide customer through go-live process
- Transition customer to Customer Experience Team for account management
- Ensure adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals
- Implement and adhere to policies, procedures, and systems within the Brightree systems
Benefits
- comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
- Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
