Intake/Home Care Coordinator

UnityPoint Health•Waterloo, IA

About The Position

The Intake/ Home Care Coordinator serves as the first point of contact for the UnityPoint at Home Intake Department, playing a key role in connecting patients with home care services. In a fast- paced, call- center environment, this position manages incoming referrals via phone, fax, and electronic systems, reviews referral information to identify patient needs, accurately enters data into the EMR, and assists in coordinating admission visits. The coordinator collaborates regularly with hospitals, physicians, skilled nursing and board and care facilities, patients, families, and internal teams to ensure a smooth and timely transition to care. Through clear communication, attention to detail, and a commitment to excellent customer service, the Intake Home Care Coordinator helps deliver a seamless and compassionate start to each patient’s home care experience. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

Education: HS Diploma or equivalent with successful completed course work
Minimum Experience: Six months phone based customer service experience. Experience should include high volume, fast paced customer excellence environment such as a call center or similar phone based service role.

Responsibilities

Maintains a broad knowledge in all UnityPoint at Home service lines including, Home Health, Hospice and Infusion services.
Routinely monitors for new referrals via fax, EMR and other electronic applications.
Accepts all new referrals and initiates referral documentation in the EMR and ensures accurate information and documentation is included in patient record to facilitate the admissions process, which includes diagnosis codes after validating with RN.
Secures, confirms and accurately documents provider orders in a timely manner.
Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.