Intake Eligibility Specialist (970)

BAKERRIPLEY • Corpus Christi, TX

60d • Onsite

About The Position

Ensure compliance with Workforce Solutions contractual obligations, policies, and procedures for child care intake and eligibility. Interacts with customers and child care providers to determine their needs and provide Workforce Solutions customers with child care services and information, including determining eligibility and enrolling customers in eligible child care providers.

Responsibilities

• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
• Determines customer eligibility by reviewing the customer documentation for completeness and accuracy.
• Performs mathematical calculations to determine the parent’s share of cost. Enter all data into The Texas Child Care Connection system (TX3C) in a timely and accurate manner.
• Enters data into databases as directed including the Financial Aid Communication System (FACS).
• Maintains accurate customer files in specific order and completeness.
• Takes immediate action to address and resolve customer and provider complaints Documents all contact with customers and providers including but not limited to phone calls, email and in person.
• Performs other duties as assigned
• Complies with all policies and standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level