Intake Director - Hybrid

Golden Steps ABA • Englewood Cliffs, NJ

75d

About The Position

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. As an Intake Director, you will manage a team of Intake Representatives, oversee the handling of incoming inquiries, and ensure that prospective patients are assessed for eligibility and fit for our programs. You will also monitor the intake pipeline, train your team in effective sales techniques, and collaborate with various departments to enhance the patient experience.

Requirements

• 3 years of proven experience leading a high functional team.
• Proven experience in healthcare or behavioral health intake processes.
• Strong leadership skills and the ability to motivate and guide a team.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Empathy, compassion, and a commitment to patient-centered care.

Nice To Haves

• Bachelor’s Degree or Equivalent Experience

Responsibilities

• Directly manage a team of Intake Representatives, providing guidance, coaching, and performance feedback.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Oversee the handling of all incoming inquiries, whether via phone, email, or web forms.
• Ensure timely responses to leads, addressing questions and concerns effectively.
• Collaborate with Intake Representatives to assess prospective patients’ needs, ensuring alignment with our services.
• Determine if patients meet eligibility criteria and are a good fit for our programs.
• Monitor the intake pipeline, tracking leads from initial contact to assessment.
• Prioritize follow-ups based on urgency and patient readiness.
• Train Intake Representatives in effective sales techniques while maintaining empathy and sensitivity.
• Monitor and analyze intake metrics and performance indicators to identify areas for improvement and implement strategies to optimize conversion rates.
• Collaborate with marketing and outreach teams to ensure alignment of messaging and campaigns to attract qualified leads.
• Ensure accurate and thorough data entry into our systems.
• Ensure the team maintains detailed records of patient interactions, progress, and outcomes.
• Provide regular reporting and updates to senior management on intake performance, trends, and opportunities.
• Work closely with clinical teams, case managers, and marketing members to facilitate seamless transitions for patients.
• Communicate patient-specific information to relevant departments.
• Implement quality control measures to enhance the patient experience during the intake process.
• Collaborate with Intake Director to continuously improve workflows and streamline procedures.

Benefits

• Competitive PTO
• Paid sick leave
• Health/dental/vision coverage
• 401K with match
• Tuition discounts
• CME libraries
• RBT training
• University discounts
• Ongoing mentorship
• Paid training
• Student Loan Support Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees