Intake Customer Service Representative

Care IV Home Health • Little Rock, AR

2d • Onsite

About The Position

Intake Customer Service Representative Care IV Home Health, a locally owned and operated home health agency, seeks a full-time Intake Customer Service Representative. This is a full-time office-based role with excellent benefits located at our corporate headquarters in Little Rock, AR. As an Intake Customer Service Rep, you would report to our Intake Manager. This is a role that requires a great deal of attention to detail, excellent communication skills, and solid computer skills. A friendly demeanor and the ability to multitask are also important. The general office hours for this position are 8 am to 5 pm, Monday through Friday. If you are interested in applying, please do so online today!

Requirements

• Three to five professional references that can attest to your skills and experience in a medical office setting.
• Recent experience working in a clinic or other professional medical office setting is required, with a minimum of one year of experience.
• A solid history of excellent customer service in an office setting.
• Excellent computer skills and a working knowledge of office machinery (computers, multi-line phones, fax machines, email, etc.) are essential.
• Knowledge of medical terminology is a must-have skill.
• As a healthcare provider in compliance with CMS guidelines & conditions of participation, we require a COVID-19 vaccine as a condition of employment (absent reasonable accommodations).

Nice To Haves

• Experience with patient intake and processing new patient referrals is preferred.
• Experience in a Home Health office is a plus but not required.

Responsibilities

• Answering phone calls from potential home health patients and referral sources, such as hospital case managers and physician's offices.
• Describing Care IV's home health service options to patients and referral sources.
• Over the phone, evaluating and determining whether the patient is suitable for home health care.
• Verify that their payer source is in the network with Care IV.
• Sending and receiving faxes with vital supporting documentation, signed orders, etc.
• Following up with physicians, clinics, long-term care facilities, hospitals, etc.
• Coordinating new patient onboarding with our marketing team to ensure satisfactory customer service to the referral sources and our patients.
• Inputting new patient data into the computer system and assisting the RN with tracking and data reporting.
• Other duties as assigned

Benefits

• Comprehensive Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer-Paid Life Insurance Policy
• Free Short-Term and Long-Term Disability Policies
• Lucrative company-sponsored retirement plan with some of the best matching rates in the Arkansas home care industry
• Generous accrued Paid Time Off (PTO)
• 6 Paid Holidays
• Employee Referral Bonus, Cell Phone Discounts on specific carriers, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees