Intake Coordinator at The Way Station

Unity Care NW•Bellingham, WA

3h•$25 - $30

About The Position

Make a difference by serving our unhoused neighbors! The Way Station provides individuals and families experiencing homelessness with a range of health and social services to assist in improving their health outcomes and aiding their transition to sustainable housing. The Intake Coordinator welcomes clients into the Way Station and provides initial coordination for clients. This includes coordinating clinic appointments and hygiene services, providing reception services for patients, orienting patients regarding UCNW policies & procedures, ensuring clean and orderly condition including janitorial and cleaning duties, and representing the clinic in patient interactions. More information about the Way Station can be found at The Way Station Bellingham | Free Showers & Laundry.

Requirements

Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
Basic Life Support certification (we can provide training upon hire if not currently certified)
Ability to respond to disruptive behaviors with trauma informed de-escalation techniques and mitigate occasional crisis situations.
Ability to build trust and confidence in our patients and clients through creative and resourceful strategies.
Ability to address potential conduct issues and violation of policies by patients or clients.
Knowledge of general medical practice models and processes such as office procedures, medical records, health insurance, etc.
Ability to effectively engage clients by telephone or in person.
Knowledge of janitorial/cleaning methods and procedures.
Knowledge of the mixing and proper use of cleaning chemicals, including safety considerations.
Ability to effectively use janitorial/cleaning equipment.
Knowledge of Health Insurance Portability and Accountability Act (HIPAA) confidentiality requirements as they relate to health care.
Ability to understand and respond effectively and with sensitivity to special populations served by UCNW. Special populations include those defined by race, ethnicity, language, age, sex, gender identity, sexual orientation, economic standing, disability, migrant and seasonal worker status, homelessness, people living with HIV/AIDS, and others.
Ability to remain calm & tactful during stressful situations, emergencies and confrontations
Ability to maintain appropriate personal boundaries with clients
Able to use Microsoft Excel, Word & Outlook; Electronic Health Record (EHR) software; timesheet software; online training systems; and the Homeless Management Information System (HMIS)

Nice To Haves

Experience working in a community health center and familiarity with social services in Whatcom County, or equivalent relevant lived experience
One year of experience in customer service, utilizing data entry skills, preferably in a medical or dental office setting strongly
Experience dealing with underserved and/or unhoused populations and cultural competency
Ability to communicate multilingually

Responsibilities

coordinating clinic appointments and hygiene services
providing reception services for patients
orienting patients regarding UCNW policies & procedures
ensuring clean and orderly condition including janitorial and cleaning duties
representing the clinic in patient interactions

Benefits

Medical, dental, & vision insurance
401(k) retirement plan with employer match after 1 year of eligibility
6 paid holidays
Generous paid time off of 108 hours accrued in Year 1 gradually increasing to 196 hours per year over 10 years
Paid sick leave
Other paid leaves for Bereavement, Jury Duty & Bone Marrow/Organ Donation
Life/Accidental Death & Dismemberment (AD&D) insurance
Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, and Travel as well as Identity Theft Protection
Flexible Spending Account
Self-funded Health Savings Account on Base Medical Insurance Plan
Employee Assistance Program
Alternative transportation incentives
Healthy Living reimbursement
Unique programs including Medical Hardship Payroll Loans, Employee Referral Bonus, and will preparation services
Employment at UCNW counts towards eligibility for Public Service Loan Forgiveness