Intake Coordinator - 2025664

World Relief•San Diego, CA

22h•Onsite

About The Position

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. The Intake Coordinator helps with the intake process for potential clients into the Refugee Health Promotion Program. The intake coordinator will evaluate clients’ needs through a health and wellness assessment that are then shared with the health navigators. The intake coordinator will also be responsible for ensuring all documents are completed and uploaded into the database. This is a limited-term position funded through a grant agreement until September 30, 2026, and contingent upon funding extension.

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Bachelor’s or associate degree in a related field, or equivalent combination of education and nonprofit experience.
Excellent interpersonal and cross-cultural communication skills.
Strong organizational skills and the ability to manage multiple priorities and deadlines.
Valid driver’s license, reliable transportation, and clean driving record.
Periodic evening and weekend availability required.
Authorization to work legally in the U.S.

Nice To Haves

Ability to provide quick and accurate interpretation and translation in any of the preferred languages: Dari, Pashto, Arabic, Ukrainian, Haitian Creole, and Spanish.
Excellent written and oral communication skills in English.
Strong computer skills, including knowledge of MS Office applications, experience with online record keeping and data entry, and familiarity with digital communication tools such as Zoom and Teams

Responsibilities

Be familiar with program guidelines and requirements for grant and funding sources
Operate as a cultural liaison between clients and staff, service providers, and volunteers to ensure services are culturally and linguistically accessible to clients
Lead out in client recruitment, eligibility screening, and enrollment
Work with clients to identify strengths and barriers to successful health and wellness integration, then establish a plan of care
Communicate client needs, and feedback to teammates
Keep accurate records of client documents
Administer assessment tools to monitor clients’ needs
Manage client case files, ensuring they are current and accurate with all necessary documentation
Achieve grant requirements and deliverables through timely, high-quality services
Assist in drafting reports (narrative, data, financial) to grantors, donors, and volunteers
Participate in on-going training to improve service delivery and ensure compliance
Participate in required department, office, and national meetings and trainings, including travel to Preferred Communities national conference
Collaborate in onboarding and training new caseworkers
Other duties as assigned

Benefits

competitive benefits package
employee discount program
Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health

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