Intake Coordinator (Bilingual: Spanish)

True Care•New York, NY

About The Position

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare. Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. Position Title: Intake Coordinator Reports to: Intake Manager Job Summary: The Intake Coordinator works with the patients, referrals, and Community Outreach Representatives to help facilitate setting up services for new and existing clients to receive homecare. He/she is responsible for processing daily referrals received from sources such as hospitals, nursing homes, community physicians, online campaigns and also assist patients with eligibility and guide them through all service options to receive the best care based on their needs. Hiring in multiple locations: 📍 Brooklyn 📍 Queens 📍 Bronx Work Schedule: Full-Time Monday - Friday, 9am-5pm

Requirements

Bilingual Fluency in Spanish is required.
Experience working with ePACES, HHAeXchange & Salesforce is a plus.
Experience working in a home care.
Experienced with Intake process.
Personable, professional, and able to build rapport with clients.
Strong team player with the ability to collaborate effectively.
Demonstrates a strong sense of urgency and follow-through in completing tasks.

Nice To Haves

Experience working with ePACES, HHAeXchange & Salesforce is a plus.

Responsibilities

Process all required paperwork and documentation for new clients accurately, efficiently, and in accordance with company protocols; provide consistent follow-up with clients throughout every step.
Verify new clients' demographics and perform insurance eligibility checks using ePACES.
Assist with referral submission and entire enrollment process.
Maintain consistent communication with patients and contracted partners regarding enrollment progress.
Assist with scheduling assessments, including NYIA and UAS.
Follow up with contracts regarding assessments, approved hours, and authorizations for services.
Refer and assist with Medicaid application and code removal in partner with Medicaid consultant agency.