Intake Coordinator - 2nd shift

Nexus Family Healing•Rochester, MN

1h•$21 - $23•Onsite

About The Position

Nexus Family Healing is actively hiring an Intake Coordinator - 2nd shift for the Southeast Regional Crisis Center (SERCC) in Rochester, MN! This is an exciting opportunity for an individual who is passionate about mission-driven work while aligning communities and regional partners to provide the right kind of care for individuals experiencing mental health crises across southeast Minnesota. Nexus Family Healing is a national nonprofit network of mental health agencies with over 45 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment. At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity. Position Summary: The Mental Health Admin - Intake Coordinator is the primary contact for new clients and facilitates a seamless end to end intake process and experience for clients. This role is responsible for coordinating all aspects of client registration, admission, insurance coverage and the scheduling processes while providing guidance and ongoing assistance with all administrative functions of the reception desk.

Requirements

High School Diploma or equivalent.
Demonstrated experience in a mental health or healthcare office or equivalent.
Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements

Nice To Haves

Associates Degree in Business, Office or Medical or Health Administration; or other Healthcare related field.
Two (2)+ years' experience in a mental health office or medical office administration, with mental health/medical billing or in similar experience.
Electronic health record and healthcare billing experience in lieu of Associates degree considered.
Bilingual Spanish or Somali speaking is a strong asset.

Responsibilities

Manage client intake, referrals, and appointment scheduling in the EHR system.
Ensure timely assignment of credentialed therapists and accurate client data entry.
Coordinate insurance authorizations and handle medical record requests.
Support clinicians with scheduling, documentation, and discharge processes.
Provide professional front desk support, greet clients and visitors, and process payments.
Open office and perform daily administrative tasks.
Maintain internal and external communications, reports, and meeting schedules.
Route calls and messages appropriately; escalate concerns as needed.
Assist therapists and directors with scheduling and client information.
Adhere to HIPAA, Medicaid, and company policies; maintain confidentiality.
Stay current on required trainings and contribute to a collaborative team environment.