Intake Coordinator (FT 3p-11p)

American Addiction Centers•Worcester, MA

3d•$18 - $31•Onsite

About The Position

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AdCare Hospital American Addiction Centers, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit. The Lead Intake Coordinator will assist patients and/or referral sources in making arrangements for timely access to appropriate treatment services. Conduct pre-admission screening interviews, recording intake and insurance information ensuring that sufficient data is collected so that an appropriate level of care can be determined. A Lead Intake Coordinator oversees the patient intake process, ensuring smooth operations and efficient service delivery in a healthcare setting. This role involves managing communication with patients, families, and referral sources, verifying insurance, and maintaining accurate patient records. They also guide and train other intake staff, ensuring compliance with regulations and optimizing the intake process for client satisfaction.

Requirements

Minimum of a High School Diploma or equivalent required.
Effective interpersonal skills.
Computer literacy required, Google office products a plus.
Knowledge of chemical dependency and 12 step programs a must.
All positions require a TST, MMR Titer, the ability to pass a pre-employment drug screening, and satisfactory criminal background records check.

Nice To Haves

Past experience in substance abuse treatment a plus.

Responsibilities

Warmly welcomes clients and their family members to the facility and explains the Intake process. Answers questions about treatment, and seeks supervision, when unable to answer questions. Establishes a positive rapport with both clients and their families.
Treats clients/families/ and other staff with respect and dignity at all times. Understands that addiction is a disease, causing clients and their family members to behave disrespectfully at times. Detaches and doesn’t take disrespectful/rude behavior personally.
Explains all levels of care offered in a concise and understandable manner to potential clients/family members/ Call Center or to manage care companies.
Screens and assesses for exclusionary criteria, such as active psychosis/ active suicidal or homicidally.
Calls Charge Nurse immediately to assess serious medical conditions. Follow all orders by Medical Staff.
Documents Intake information concisely and accurately in all systems, such as: Salesforce and Aura, prior to leaving shift.
Alerts Clinical Managers about referral sources, which require follow-up, such as: EAP/First Responder/ Probation.
Demonstrates professionalism, even in the face of stressful situations, while carrying out all Intake duties.
Intakes may be scheduled at the last minute, so flexibility is necessary with work schedules. As much notice as possible will be provided for changes in work schedules.
Follow all procedures regarding clients’ valuables and money. Required documentation must be submitted prior to leaving shift. In addition, clients’ valuables and money must be dropped in Intake Safe, prior to leaving shift.
Ensures insurance company representative understands information being requested and quotes accordingly: level of care requested, difference between in-network and out-of-network benefits requests, lifetime limits, calendar year dollar maxes, calendar year day/visit maxes, percentage of plan coverage, plan status, plan deductible, plan out-of-pocket, trade-off ratios, pre-existing applicable, benefit separation or combinations (ETOH, SA and MH), pre-cert requirements, penalties and company, claims address, freestanding coverage, out-of-area allowed, plan’s associated Rx vendor.
Documents insurance representatives’ name, date & time of call in Salesforce.
Completes verification of benefits accordingly with information requested by insurance company representative.
Exercises professionalism during the verification process especially when quotes provided seem incorrect. Asks for clarification and to speak with the representative’s supervisor, if necessary.
Documents all insurance plan benefit summary information in Salesforce.
Handles all responsibilities assigned in a professional manner and reports any problems/delays regarding workload or staff coverage to direct supervisor.
Lead the daily operations of the intake team, ensuring efficient and accurate processing of new patient referrals.
Act as a point of contact for patients, families, and referral sources, addressing inquiries and concerns professionally.
Verify patient insurance coverage, obtain necessary authorizations, and ensure compliance with payer requirements.
Provide guidance and training to other intake staff, ensuring consistent adherence to established protocols and procedures.
Ability to guide and mentor other team members, fostering a positive and collaborative work