INTAKE COORDINATOR

Lifebridge Health • Owings Mills, MD

122d • $7 - $26

About The Position

The Intake Coordinator is responsible for processing patient referrals to determine establishing care, obtaining/reviewing financial and medical documentation needed for care, verifying insurance eligibility and benefits, obtaining insurance prior authorizations, and communicating with patient/family regarding coverage and payment responsibilities. Performs daily intake tasks and achieves KPI's according to Service Level Agreements (SLAs). Ensures referrals are processed timely and according to standard operating procedure (SOP).

Requirements

• HS Diploma/GED preferred
• 3 years of related experience

Responsibilities

• Establishes and maintains relationships with referral sources by receiving and processing intake information for potential patients who require infusion therapy.
• Collects information and performs an initial assessment to establish/update the patient.
• Surveys and monitors referral sources.
• Obtains initial patient information and enters/updates patient demographics in the EMR.
• Verifies insurance benefits, obtains authorizations/recertifications, schedules delivery of pharmacy medication, supplies, and nursing service.
• Requests necessary documentation from referring providers, patients, and their insurance companies.

Benefits

• Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job)
• Comprehensive health plans
• Free parking
• Wellness programs
• Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
• A culture of collaboration with resources like unit-based practice councils and advanced clinical education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED