Intake Coordinator, MBHI Family Navigator

Cincinnati Children's•Cincinnati, OH

1d•Onsite

About The Position

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Completion of Application You will be asked to fully complete each page of the application to the best of your knowledge. Failure to complete all parts of the application will result in a delay in processing and/or rejection of the application. Need Assistance or Accommodation? Assistance with Application: For assistance or technical support, email [email protected]. Accommodation: We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, email [email protected].

Requirements

Bachelor's degree in a related field
2 years of work experience in a related job discipline.

Responsibilities

Referral Management - Track data on number of referrals, referral types and monthly available visit types for purpose of managing supply and demand.
Coordinate and maintain statistical data on number of calls and disposition and participates in Performance Improvement process for the department.
Ability to gather clinical, medical, and demographic data to determine appropriate referral and level of care.
Document information and refer patients to internal/external services as appropriate within timely manner.
Customer Service - Responds promptly to intake requests.
Initiates referral process in a manner to be regularly and conveniently available to meet the needs of CHMC's patients as determined by department management and the medical staff.
External Evaluation - Triage and evaluate referrals.
Assess for appropriateness and/or determine options within or outside of CCHMC.
Triage and evaluate the patient need vs. service availability of patients and families for outpatient referrals.
Advocates for the needs of the child and adolescent patient and family within the hospital and the community.
Patient Assessment - Assess patient need to determine phone call urgency.
If routine, assess needs and provide specific referral options.
If urgent, transfer to appropriate clinician.
Customer Service - Develops skills and knowledge to interact with third-party payers and managed care.
Maintain professional relationship with referral sources and managed care contacts.
Authorize outpatient care and collect specific benefit information.