Intake Coordinator I

Novocure - Portsmouth, NH

Full-time - Entry Level

Hybrid - Portsmouth, NH

Professional, Scientific, and Technical Services

About the position

The Intake Coordinator I serves as the primary point of contact between physicians, their office staff, and the commercial sales team. This role is crucial in processing incoming prescriptions and associated documentation to support patients' journeys. The position requires strong communication skills and collaboration with various departments to ensure compliance and efficient workflows. It is a full-time, hybrid role based in Portsmouth, NH, with specific on-site and remote workdays.

Responsibilities

• Receive and process prescriptions along with necessary documentation
• Ensure compliance of all prescriptions with company policies and regulatory standards
• Coordinate with treatment sites for timely and accurate prescription submissions
• Maintain current and precise documentation for prescriptions and patient records
• Organize and manage records for easy retrieval and compliance
• Submit proper documentation to relevant departments
• Act as the primary liaison between Revenue Operations and treatment sites
• Collaborate with external partners to facilitate smooth operations
• Communicate and coordinate activities across regional office groups
• Tailor communications based on office-specific experiences
• Develop communication strategies that enhance relationships with provider office staff
• Work with various departments (e.g., Sales, Reimbursement, Operations Support, Finance, Nursing Analysts, Patient Experience) to ensure seamless workflows
• Conduct training sessions for both new and existing employees on prescription processes and documentation management
• Provide preceptorship to external departments
• Manage a high volume of email communications promptly
• Ensure timely responses to inquiries from internal teams, treatment sites, and external stakeholders
• Prioritize urgent issues and escalate them to the appropriate team member
• Perform additional duties and responsibilities as assigned by your manager

Requirements

• Bachelor's degree with a business or healthcare concentration, or relevant equivalent experience preferred
• 1-2 years' experience coordinating with health care offices/administration, or experience working in a medical practice preferred
• 1-2 years' experience supporting a sales organization preferred
• Basic knowledge of healthcare insurers preferred
• Knowledge of Protected Health Information and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security guidelines
• Familiarity with the legal and regulatory environment and related guidelines
• Solid working knowledge in the use of Excel, Word, and Outlook
• Familiar with SAP CRM or other electronic health record system
• Ability to multitask and prioritize workload in a fast-paced office environment
• Skilled in problem-solving and keen attention to detail