Intake Coordinator, Home Health, Work From Home
About The Position
We are so glad you are interested in joining Sutter Health! Organization: SCAH-Sutter Care at Home - UT Position Overview: About Us: Sutter Care at Home Health is a non-profit healthcare organization dedicated to providing compassionate home health services across fifteen locations in Northern California. Our centralized intake department manages all referrals for these locations, ensuring a seamless process for patients and their families. Position Overview: The Home Health Authorization Coordinator III serves as the initial point of contact for potential home health patients, working closely with our Home Health nurses. This role is pivotal in managing new referrals and ongoing follow-ups, acting as a liaison between patients, families, and referral sources. This position is eligible for mobile/remote work if you meet eligibility requirements. Remote/Mobile Work: Eligible for work from home with reliable power and internet services and if you meet eligibility to work remote (example, dedicated office with door that closes, cannot be a primary care-giver during business hours). On-Site Requirements: Occasional on-site work may be required for training or other purposes if within driving distance to the center. Qualifications: A successful candidate will have a minimum of 5 years of telephonic experience in a healthcare setting and 3–5 years of experience using the Epic healthcare system. Job Description: Applications accepted only from the following states: AZ, OR, AR, ID, TN, UT, CA, NV, & TX FULL-TIME DAY SHIFT: Varied Weekdays / Rotating Weekend EDUCATION: HS Diploma or GED TYPICAL EXPERIENCE: 2 years recent relevant experience. SKILLS AND KNOWLEDGE: Medical terminology, Current Procedural Terminology (CPT)/Healthcare Common Procedure Coding System (HCPCS)/International Classification of Diseases (ICD)-9 coding knowledge. Knowledge of medical terminology/anatomy. Ability to exercise discretion and make independent judgements, seeking review when decisions represent significant departure from established guidelines. Knowledge of Microsoft Office programs including Excel, Word or similar programs. Ability to maintain composure during challenging interpersonal interactions. Active listening skills; including interpersonal skills and telephone communication. Organizational skills with attention to detail and follow-up. Working at Sutter Health Sutter Health values and supports the unique talents and strengths that each employee brings to our organization. As a result, you are empowered to apply your passion for healing in innovative ways to care for patients and their families.
Requirements
- 5 years of telephonic experience in a healthcare setting
- 3–5 years of experience using the Epic healthcare system
- HS Diploma or GED
- 2 years recent relevant experience
- Medical terminology, Current Procedural Terminology (CPT)/Healthcare Common Procedure Coding System (HCPCS)/International Classification of Diseases (ICD)-9 coding knowledge
- Knowledge of medical terminology/anatomy
- Ability to exercise discretion and make independent judgements, seeking review when decisions represent significant departure from established guidelines
- Knowledge of Microsoft Office programs including Excel, Word or similar programs
- Ability to maintain composure during challenging interpersonal interactions
- Active listening skills; including interpersonal skills and telephone communication
- Organizational skills with attention to detail and follow-up
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
