Intake Coordinator BILINGUAL

Vitas Healthcare • Deerfield Beach, FL

307d

About The Position

The Intake Coordinator BILINGUAL is responsible for processing new referrals that arrive directly to the program in a manner that best fits the needs of the referral source. This role includes participating in morning check-in meetings with designated Admissions Coordinators and Managers to review staffing and scheduling needs for the day, ensuring calls are completed prior to 9 am local time. The coordinator provides a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting. They support the Admissions team to exceed program goals and establish rapport with all internal and external Vitas customers. The position requires entering accurate information to support data integrity in VITAS computer applications and responding accurately to all questions regarding services provided by Vitas. The coordinator offers and/or confirms same-day appointments based on patient and referral source requests, escalates matters to the Admissions Manager when needed, and follows the VITAS Admissions Standard for contingency staffing. Ongoing training and development based on the changing healthcare environment is also part of the role. The coordinator notifies Admissions Staff and VITAS Marketing Representatives of all scheduled appointments and new referrals within their working hours of 8 am-8 pm local time, utilizing Appointments Everywhere to effectively facilitate the scheduling and updating of appointments.

Requirements

• Two or more years of related experience in medical terminology and/or in a call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong relationships.
• Superior communication skills, both verbally and in writing.
• Working knowledge of computers, internet access, and ability to navigate automated systems.
• Prior experience in working collaboratively with other functional leaders.
• Highly organized and able to manage multiple responsibilities.

Nice To Haves

• Bilingual in Spanish/English.
• Medical or business office education or training.

Responsibilities

• Process new referrals that arrive directly to the program.
• Participate in morning check-in meetings with Admissions Coordinators and Managers.
• Provide concierge level customer service to every caller.
• Support Admissions team to exceed program goals.
• Establish rapport with internal and external Vitas customers.
• Enter accurate information to support data integrity in VITAS applications.
• Respond accurately to questions regarding services provided by Vitas.
• Offer and confirm same-day appointments based on requests.
• Escalate matters to Admissions Manager when needed.
• Follow VITAS Admissions Standard for contingency staffing.
• Participate in ongoing training and development.
• Notify Admissions Staff and VITAS Marketing Representatives of scheduled appointments and new referrals.
• Utilize Appointments Everywhere for scheduling and updating appointments.

Benefits

• Competitive compensation.
• Health, dental, vision, life, and disability insurance.
• Pre-tax healthcare and dependent care flexible spending accounts.
• 401(k) plan with numerous investment options and generous company match.
• Cancer and/or critical illness benefit.
• Tuition Reimbursement.
• Paid Time Off.
• Employee Assistance Program.
• Legal Insurance.
• Roadside Assistance.
• Affinity Program.

What This Job Offers

• Job Type: Full-time
• Industry: Social Assistance
• Education Level: High school or GED