Intake Clinician - Nurse or Therapist

Granite VNA, Inc.•Concord, NH

About The Position

Work Schedule: Friday, Saturday, Sunday, Monday : 8 a.m. – 6:00 pm. 38 hours per week. At Granite VNA, New Hampshire’s largest home health and hospice provider, we believe in care that helps our patients return to living the life they desire. The care we provide is personal and meaningful. Join our mission-driven team and deliver high-quality nursing care in the heart of New Hampshire. Why Nurses Choose Granite VNA: A supportive leadership team who leads with compassion and integrity Autonomy and purpose Collaboration with a team full of dedicated, knowledgeable and supportive professionals Competitive pay, mileage reimbursement and generous benefits Ongoing professional development and opportunities for career growth At Granite VNA, we care for our team the same way we care for our patients—by creating a safe, respectful, and supportive environment. That’s why we offer AVADE Training for our field team members and Armed Intruder Training for team members in other roles. Clothing stipend for Granite VNA–embroidered apparel so you can proudly represent our organization in the community. We invest in tools that let you do what you do best. Our clinicians have access to secure AI technology that helps cut documentation time, giving you more space to focus on connection, compassion, and delivering exceptional patient care Reporting to the Chief Strategy Officer, the Intake Clinician is responsible for responding to all inquiries and managing the patient intake process for Home Care and Hospice Services, coordinates the referral process for new patients, and serves as a telephone liaison between the professional staff and patient’s physicians. Additionally, this position is responsible for responding to customer requests and concerns.

Requirements

Graduate of an accredited school of Nursing, Physical Therapy or Occupational Therapy, accompanied by current New Hampshire RN, LPN, PT or OT license, or compact state license.
At least one year of medical/surgical and/or community health nursing, PT or OT experience preferred

Responsibilities

Record accurate and thorough referrals for all Agency services into the Electronic Medical Record (EMR), and refer to the program clinical manager appropriately.
Identify insurance coverage and record accurately.
Provide accurate information to customer making telephone inquiries regarding Home Care, Hospice and other agency services.
Triage and relay calls to meet each individual caller’s needs.
Communicate clearly with professional staff regarding expected “call backs” and relay information to physicians and others to take accurate messages.
Assure all telephone calls which require a manager’s attention are referred in a timely manner.
Maintain a positive working relationship with current potential referral sources and individual seeking information
Maintain a comprehensive working knowledge of community resources and assist referral sources in accessing community resources if indicated.
Work to resolve inter/intra agency communication problems that affect patient care.
Collect data on telephone calls as requested.
Provide support to patients and families as needed.
Maintain a working knowledge of Granite VNA’s contractual relationships, insurance plans and managed care managers for initial authorization of services
Demonstrates flexibility in the role by accepting other duties as assigned for which qualified.