Hannah's Children's Homes-posted about 1 year ago
$70,000 - $70,000/Yr
Full-time • Mid Level
Rancho Cucamonga, CA
Social Assistance

The Intake Case Management Supervisor at Hannah's Children's Homes is responsible for overseeing a team of case managers, ensuring the effective planning, organization, and execution of case management services. This role involves coordinating case management and safe release services, supervising staff, and representing the agency in various capacities. The supervisor will also engage in community resource development and staff training, while maintaining high standards of service delivery.

  • Plan, assign, and direct the work of a unit of professionally trained intake team.
  • Assist in the development of community resources for all programs.
  • Participate in the development of in-service training and staff development programs.
  • Make or review decisions on difficult casework matters under direct supervision.
  • Evaluate the effectiveness of policies and procedures.
  • Represent the agency at conferences and address concerns raised by groups.
  • Evaluate the performance of subordinates and recommend appropriate actions.
  • Direct and prepare research studies and reports as needed.
  • Conduct field visits and attend meetings and trainings away from the home office.
  • Provide after-hours support and guidance to the intake team.
  • Perform data entry of complex narratives into a client complaint database.
  • Maintain quick response time to heavy email volume.
  • Possession of an advanced degree in applied behavioral science, preferably social work.
  • A combination of three years of case planning, case management, and fieldwork experience.
  • Two years of supervisory experience or experience in a lead capacity.
  • Experience with ORR (Office of Refugee Resettlement) is highly preferred.
  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Employee assistance program
  • Vision insurance
  • Life insurance
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