Intake/Care Manager (Non-Medical Home Care)

HomeWell Care Services MA291-posted 2 months ago
$20 - $25/Yr
Full-time • Entry Level
Braintree, MA
251-500 employees
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We’re growing and seeking a detail-oriented, people-first Intake/Care Manager to guide families from first call to a successful start of care—then stay engaged to ensure quality, consistency, and satisfaction. This is a non-clinical role focused on intake, care coordination, caregiver matching, documentation, and ongoing service excellence.

  • Intake & Conversions: Handle inbound inquiries, qualify needs, explain services/rates, schedule assessments; own first contact → start of care.
  • Care Planning (Non-Clinical): Build personalized, non-medical care plans with the client/family (and RN when required by policy/contract).
  • Caregiver Matching & Scheduling: Coordinate with staffing to match skills/availability; ensure first-week coverage and continuity.
  • Family Communication: Set expectations, review policies, maintain regular check-ins (first 30 days and at set intervals).
  • Quality & Retention: Conduct QA calls, track satisfaction, resolve issues quickly, and update plans as needs change.
  • Documentation & Compliance: Keep accurate notes, consents, and care plans in systems (e.g., WellSky/ClearCare/AlayaCare).
  • Coordination: Partner with Sales on warm handoffs; support incident reporting and follow-ups as needed.
  • Community Visits: Occasional in-home/client/facility visits across the South Shore (mileage reimbursed).
  • 1–2+ years in home care/senior services, intake, scheduling, case management, or care coordination (preferred).
  • Excellent phone presence, empathy, and follow-through; strong problem-solving and de-escalation.
  • Organized and deadline-driven; comfortable juggling multiple cases and calendars.
  • Tech-savvy with scheduling/CRM/EMR tools (WellSky, ClearCare, AlayaCare, or similar).
  • Valid driver’s license and insured vehicle for local visits; ability to pass background screening.
  • Bilingual (Spanish or Haitian Creole) is a strong plus.
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Mileage reimbursement for approved travel
  • Paid training (CareAcademy/HomeWell Learning)
  • PTO/holidays for full-time employees (details in interview)
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