Intake Associate (5610)

Septa•Philadelphia, PA

About The Position

The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region. We are seeking to hire candidates for our Intake Associate (5610). OVERALL DESCRIPTIONUnder the general supervision of Manager, intake/intel, creates a single case record that captures, in a structured, standardized, and timely manner, all information related to an incident that will be critical to others during the investigation and evaluation of a potential claim or complaint.

Requirements

Must have a high school diploma or equivalent.
Must become familiar with Authority rules and regulations and department procedures.
Multi-Functional Device (MFD), copy, scan, FAX equipment
Must pass required testing.
Personal Computer: Windows Operating System, Microsoft Office Suite
Sitting, Standing, and Moving About.
Normal office environment.

Responsibilities

Receives and registers in case/matter management system, incoming telephone calls and electronic or paper documents pertaining to all matters: claims, customer service and operational reports, complaints, etc.
Utilizing the Office of General Counsel’s (OCG) designated applications, electronic search criteria, and established checklist(s), determines existing report of incident match to incoming matter, ensuring accuracy, completeness and prevention of duplication and processes information accordingly.
Progresses registered matters to next step process in a timely manner.
In accordance with unit manager’s protocols, promptly corresponds with and professionally responds to claimants, attorneys and others regarding inquiries or requests for information.
Provides electronic or paper document claims form to claimants or others within established time frame.
Receives and enters lawsuits in case management system for handling.
Distributes and tracks subpoenas for SEPTA employees’ court appearance.
Receives mail for OCG, OPENS and enters into case management system, updates and routes to the appropriate party.
Registers and routes via case management, third party medical bills for handling.
Receives, identifies and routes Pennsylvania Right to Know Request to appropriate party for processing via case management system.
Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for personal safety and is encouraged to promote the safety of others.
Performs miscellaneous clerical duties as assigned.

Benefits

Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.
Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.
Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

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