Intake and Outreach Case Aid - Port Jervis

Mental Health Association in Orange County, NY•Town of Deerpark, NY

12d

About The Position

Reports to: Care Coordination Program Supervisor Job Objectives: Provide support and assistance to Senior Intake and Engagement Specialist, Care Coordination Staff, and to the Program Participants enrolled in Care Coordination Services. Perform duties while actively promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange. Mental Health Association in Orange County, Inc. (MHA), is a private, not-for-profit organization seeking to promote the mental health and emotional well-being of Orange County residents. Under the leadership of a voluntary Board of Directors, MHA’s staff members, consultants and volunteers provide free mental health and safety net services to Orange County residents each year. Why work for MHA in Orange County? MHA is an agency that understands that its workforce is vital to our community and the mission of our agency. Our many benefits include: Why is working for MHA in Orange County so rewarding? Working with our program participants provides opportunities to give others life changing support. MHA’s staff are trained to offer compassion, inspire hope and teach the skills needed to overcome challenges. Come join our team and make a difference. If you are seeking a stable and meaningful career, Mental Health Association in Orange County, Inc. is your agency!

Requirements

A High School diploma (Bachelor’s degree preferred)
A Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
Must have a valid driver’s license and access to a reliable, personally owned vehicle.
Two years of experience (an Associate’s degree in a related field may substitute for one year’s experience)
Providing direct services to persons diagnosed with mental disabilities, developmental disabilities, alcoholism or substance abuse;
Linking persons who have been diagnosed with mental disabilities, developmental disabilities, alcoholism, or substance abuse to abroad range of services essential to successfully living in a community setting.
Effective written and oral communication skills.
Experience with Electronic Health Record Program(s) required.
Ability to work independently with minimal direct supervision.
Must be organized, self-motivated and have the ability to coordinate multiple tasks simultaneously.
Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
Valid Driver’s License and ability to drive with current driving record acceptable for agency insurance coverage.

Nice To Haves

Bilingual Spanish / English preferred.
Experience with Health Homes highly preferred.
Knowledge of Medicaid procedures highly preferred.
Experience working with Excel and Microsoft Word preferred.

Responsibilities

Attend bi-weekly Care Coordination team meetings.
Attend training and meetings relevant to Health Homes.
Assist with the delivery of care coordination services as outlined under Health Home Model for Care Coordination, as needed.
Assist in ensuring that Care Management Staff are maintaining all client records electronically through Foothold Technology and FCM Electronic Record Keeping, including filing, and assisting with internal audits.
Assist with Social Care Network Screenings.
Assist program participants by scheduling medical transportation and other trips for them and/or providing transportation.
Provide assistance to program participants as they navigate and access community resources that address social determinants of health that include but is not limited to: trips to food pantries, exploring employment and education opportunities, and offering options for increased physical activities.
Assist the Senior Intake and Engagement Specialist in completing intake assessments, sending information letters, phone contacts, street contacts, researching referral locations, assisting with HARP reports, and maintaining referral lists by outreach and hiatus status.
Assist new program participants with health home services until they are assigned a permanent care manager, as needed.
Enter all referrals into the electronic health record, including FCM and AWARDS.
Establish and maintain linkage with appropriate community agencies including but not limited to: service providers, managed care organizations, and the health home.
Provide community agencies with presentations, in person or via zoom, on the services that Care coordination can provide.
Communicate with liaisons from Garnet Health for Behavioral health and Emergency Department referrals and complete all necessary documentation for referral process.
Conduct MAPP, PSYKES, CIN/EPACES reports, as needed.
Collaborate with MHA’s Compeer Homeless Program, Hudson House, and Senior Intake and Engagement Specialist to complete street outreaches to the homeless population who may be in need of services.
Represent MHA at meetings as necessary.
In the spirit of teamwork, answer MHA’s main office phone as needed.
Participate in MHA’s committees as needed.

Benefits

Competitive compensation rates
1 hour paid lunch for F/T employees
4 Wellness Days annually for F/T employees
14 Paid Holidays which includes 1 Floating Holiday
403(b) Plan with discretionary matching
Employee benefits include healthcare, vision, dental, health savings account, life insurance, cancer care plan, dependent care and more.
Numerous opportunities extended for staff development and career growth.
Hybrid work schedule options for most positions
Diverse employment opportunities. Licensed clinicians and bilingual staff are particularly sought. As an agency that provides 24/7 services, numerous shifts are also available.
Some positions are eligible for up to $3,000 of healthcare workers bonus funds (HWB).