Thrive By Three Intake and Care Coordinator

Greater Baden Medical Services, Inc.•Capitol Heights, MD

1d•Onsite

About The Position

The role for Thrive by Three (TBT) Intake and Care Coordinator is to centralize intake and care coordination for the Thrive by Three Program. The coordinator ensures that patient intake information is accurate and completed, processes related referrals, assists with coordination, follow-up, and closure of outstanding referrals. The coordinator functions as an integral member of a multidisciplinary team to provide care coordination services that link women, throughout pregnancy until 6 months postpartum and babies up to the age of three, to essential services. The Intake and Care Coordinator works closely with the Thrive by Three and the Family Planning team in providing excellent customer service, improving process flow, supporting operational integrity, and performing data entry tasks.

Requirements

High School diploma, GED, or equivalent certification of competency, completion of vocational training in medical assistant trade, and two (2) years of work experience such as described in the essential work tasks of the job description.
Must be bilingual in English and Spanish

Responsibilities

Recruit targeted individuals into the Thrive by Three Program and identify eligible participants for Centering Pregnancy
Support the Women’s Health Program Coordinator in facilitating Centering Pregnancy sessions, focusing on educating patients on safe sleep, benefits of breastfeeding, and family planning.
Collaborate with clinical staff to provide patient education on preventative health and self-assessment activities.
Supports the Community Health Worker in outreach and marketing opportunities to increase program visibility, promote access to services, enhance health awareness, and improve health literacy.
Maintains working relationships with local schools, youth groups, and civil groups to provide program information.
Serve as a patient advocate to link patients to services, solve access issues, and resolve potential billing issues.
Conduct assessments to identify the need for tangible resources, distribute them as necessary, and ensure accurate documentation in EHR and program inventory.
Assist patients, providers, and other team members in identifying community resources.
Prepare monthly reports to document coordination efforts and outcomes.
Manage 'No Show' reports, including follow-up calls to reschedule missed appointments for Thrive by Three.
Document program outcomes to collaborate in writing and submitting grant report submissions.
Provide service reports as requested by supervisor or funder.
Work closely with program staff to align deliverables, required resources, work plans, and timing of initiatives.
Retrieves voicemails and messages from patients and enters EMR and routes appropriately.
Participates in team/staff meetings; monthly meetings with Managed Care Organizations; and attends service meetings and applicable workshops.
May attend outreach events such as health fairs and community parenthood workshops to provide health education.
Performs clerical duties such as filing, photocopying, and collating.
Perform other duties assigned by supervisor.